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SUMMARY:CCNG February Town Hall led by Laura Silvester\, COO and Head of Product\, Anthill
DESCRIPTION:February 26 @ 2:00 pm – 3:00 pm EST \n\nHuman Side of AI with Anthill: AI for the employee experience in contact centers.\n\nMany talk about using AI in the contact center for customer experience. Some talk about using AI to replace human agents. We at Anthill believe humans are here to stay. We see the opportunity to use AI for employee experience: to equip\, engage\, and learn from our human agent workforces at scale.\nMeet Your Member Facilitator Laura Silvester \n\nLaura Silvester is the Chief Operating Officer and Head of Product at Anthill. Anthill AI is the leading automation platform built for the frontline workforce. \nLaura is an active AI executive and advisor\, community-builder\, educator\, and life-long learner. Laura has held product management\, partnership\, strategy\, and operational leadership roles at Hootsuite\, Lululemon Athletica\, and McKinsey & Company. Building learning communities is a joy for Laura. She is a co-founder and Alumni Leader of Sauder: In Real Life\, a life strategy program for students at the University of British Columbia (UBC). She is also the Co-Founder and Director for the Associate Product Management Vancouver Chapter. Laura served as a Board Director for the non-profit organizations\, UBC Alumni and JDC West. As a strategic thinker\, operational problem-solver\, and purpose-driven leader\, Laura’s purpose is to elevate the world by solving big problems together with other lifelong learners. Laura’s biggest learnings to date come from parenting two energetic children. \n\n\nAbout Anthill: Anthill AI is the leading automation platform built for the frontline workforce\, from contact center agents to field operators. Anthill’s software and generative AI solution makes it simple to automate workflows to recruit\, onboard\, manage\, and retain your frontline workers. Anthill was founded in February 2020 by AI experts and people scientists. We see a future where technology elevates human work and economic opportunity for all. We believe an important part of that future is making the transformative power of artificial intelligence accessible in industries that depend on the frontline workforce. Visit us at www.anthill.co to learn more.
URL:https://ccng.com/event/ccng-february-town-hall/
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