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DTSTART;TZID=America/New_York:20260226T090000
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UID:3766-1772096400-1772107200@ccng.com
SUMMARY:Atlanta\, GA Regional Networking Event
DESCRIPTION:RSVP here to the CCNG Regional Networking Event in Atlanta\, Georgia. \nBuild a Smarter\, Leaner Contact Center: Lower Costs While Improving Outcomes\nContact centers are under more pressure than ever to cut costs\, without cutting corners. Fortunately\, cost savings and CX gains don’t have to be mutually exclusive. Join CCNG members at Amplix and Paramount for this great event! In this session\, we’ll break down where the most meaningful and measurable savings are happening today. \nWe’ll explore how virtual agents\, agent assist\, workforce tools\, and smart outsourcing strategies are reducing cost-to-serve while improving experience. You’ll leave with actionable insights on how to identify low-disruption savings\, justify tech investments with ROI\, and build a business case that resonates with leadership. \nThe event is free to attend and open to all\, including non-members\, but an RSVP is required for location access. \nCCNG Regional Event Atlanta 2026 \nKey Takeaways: \n\nWhere and how virtual agents and agent assist deliver immediate cost savings\nHow to optimize WFO/WFM tools to reduce staffing waste and improve service levels\nWhen to consider BPO — and how to structure partnerships that drive value\nHow to measure and prove ROI to secure CX transformation funding\nThe importance of aligning savings initiatives with experience and quality metrics\n\nWhy Attend: \nIf you’re responsible for CX operations\, technology strategy\, or budget accountability\, this session is for you. You’ll hear practical insights and peer-tested strategies for delivering financial value from your contact center while keeping customers and agents at the center of the experience. \nRSVP here to receive a calendar invite and address. 
URL:https://ccng.com/event/atlanta-ga-regional-networking-event/
LOCATION:Atlanta\, Georgia\, Atlanta\, GA\, United States
CATEGORIES:In person
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251119T090000
DTEND;TZID=America/New_York:20251119T120000
DTSTAMP:20251006T224920Z
CREATED:20250402T180705Z
LAST-MODIFIED:20251006T224920Z
UID:3606-1763542800-1763553600@ccng.com
SUMMARY:Minneapolis\, MN Regional Networking Event
DESCRIPTION:RSVP here to the CCNG Regional Networking Event in Minneapolis (Eden Prairie)\, Minnesota. \n  \nSTRATEGY\, TECH & TALENT\nTwin Cities\, it has been a while\, but we are back… CCNG is hosting an in-person regional networking and knowledge sharing session in person! This event\, hosted by Sansom Staffing and Pixid\, welcomes you to an interactive session where you will be immersed in conversations around when offshore is a good option\, how technology can maximize operations\, and how to attract and retain Top Talent. This is a great opportunity for you to network and connect with other industry professionals within your market. \nCome and enjoy the beautiful setting in Eden Prairie\, offering free onsite parking\, coffee\, tea\, and pastries. This event is designed for Call Center Leaders\, Managers\, Supervisors\, Team Leaders\, Call Center HR\, and Talent Acquisition. \nThe event is free to attend\, but an RSVP is needed for gate access and catering purposes. \nCCNG Regional Event Minnesota 2025  \n  \nTopics to be discussed: \n\nRecruiting for Increased Retention\nThe Impact Leadership has on Retention\nRetention for Onsite\, Remote\, and Offshore – How does it differ?\nStrategies and Planning for Attracting and Retaining Today’s Talent\nHow Technology platforms help manage your efficiency\nBalancing Technological Advancement and the Human Touch\n\nWhy you can’t miss it: \n\nIn-Person networking and knowledge sharing\nGreat Interactive Discussion on key issues facing most centers\nSmall group discussions\n\n\n\nRSVP here to receive a calendar invite and address. 
URL:https://ccng.com/event/minneapolis-mn-regional-networking-event/
LOCATION:Eden Prairie\, Minnesota\, Eden Prairie\, MN\, United States
CATEGORIES:In person
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DTSTART;TZID=America/Chicago:20251009T090000
DTEND;TZID=America/Chicago:20251009T123000
DTSTAMP:20250818T142408Z
CREATED:20250818T141213Z
LAST-MODIFIED:20250818T142408Z
UID:3798-1760000400-1760013000@ccng.com
SUMMARY:Dallas-Fort Worth\, Texas Regional Networking Event
DESCRIPTION:Next-Level Employee Engagement and the Future of Contact Centers\nSpearheaded by Scott Baker\, Envision Dallas and CCNG member\, this event will feature an outstanding lineup of industry leaders\, including James Ashworth\, former Vice President of the Southwest Airlines Contact Center\, King White\, CEO of Site Selection Group\, and senior leadership from Humach. Join us for an exciting discussion on Next-Level Employee Engagement and the Future of Contact Centers.  \nThese seasoned contact center veterans will offer their perspectives\, encourage open collaboration\, and spark fresh ideas on navigating the ever-changing future of our industry. We’ll also showcase a brief demonstration of innovative technology designed to support blind and visually impaired contact center personnel—highlighting how inclusion and accessibility can be integrated into modern operations. \nThe event is free to attend\, but an RSVP is needed for gate access and catering purposes. \nDFW 2025 Regional Networking Event \nTopics to be discussed:\n\nJames Ashworth will share insights from his extensive experience in driving employee engagement.\nKing White will explore what lies ahead for contact centers—covering global location strategies\, hybrid workplace models\, wage trends\, and more.\n\nWhy you can’t miss it:\n\nExpert panel\nInnovative technology demonstrations\nAuthentic networking opportunities\n\n\n\nRSVP here to receive a calendar invite and address. 
URL:https://ccng.com/event/dallas-fort-worth-text-regional-networking-event/
LOCATION:Dallas-Fort Worth\, Texas\, Dallas-Forth Worth\, TX\, United States
CATEGORIES:In person
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BEGIN:VEVENT
DTSTART;TZID=America/Denver:20250521T090000
DTEND;TZID=America/Denver:20250521T120000
DTSTAMP:20250414T161600Z
CREATED:20250402T180503Z
LAST-MODIFIED:20250414T161600Z
UID:3604-1747818000-1747828800@ccng.com
SUMMARY:Phoenix\, AZ Regional Networking Event
DESCRIPTION:RSVP here to the CCNG Regional Networking Event in Phoenix\, Arizona. \n\nThe Human Edge in CX\nJoin us for this exciting event\, where we will discuss tactics you can implement in 2025 to improve customer experiences\, do more with less\, and demystify all this talk of artificial intelligence (AI) revolutionizing our industry. \nIt turns out that in a world being more and more automated by AI\, empowered human agents who can empathize with and delight customers are more important than ever. Market research from Gartner\, Accenture\, and CCW Digital show that with all this added innovation thrown at customer experience\, the perceptions of customers on the quality of these experiences has been on the decline for five consecutive years. \nIn this three-hour interactive discussion\, we’ll learn from leaders in the industry and from each other. Our commitment to you is that you’ll leave our time together more knowledgeable and more prepared to take on the challenges of today. Even better\, you’ll expand your network and leave with a few new friends as well. \nPhoenix 2025 Regional Networking Event \nTopics to be discussed: \n\nWhy are customer perceptions of CX on the decline and what are the truly innovative organizations doing to reverse this?\nWhere can AI really help me today and what’s the hype I can tune out?\nWhat are other CX leaders doing that I can adopt in my organization today?\n\nWhy you can’t miss it: \n\nBe the most knowledgable executive at your company about AI impact and AI hype\nExpand your network in the CX industry\n\nRSVP here to receive a calendar invite and address. 
URL:https://ccng.com/event/phoenix-az-regional-networking-event/
LOCATION:Scottsdale\, Arizona\, Scottsdale\, AZ\, United States
CATEGORIES:In person
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DTSTART;TZID=UTC:20250220T090000
DTEND;TZID=UTC:20250220T120000
DTSTAMP:20250114T222519Z
CREATED:20250108T102206Z
LAST-MODIFIED:20250114T222519Z
UID:3517-1740042000-1740052800@ccng.com
SUMMARY:Austin\, TX Regional Networking Event
DESCRIPTION:RSVP HERE: http://tinyurl.com/SparkCX-CCNG \nCX in Crisis: Join Us to Transform Your Customer Experience in 2025! \nThe founders of Spark CX and the Contact Center Networking Group (CCNG) are proud to host this exclusive executive summit for CX leaders. We will discuss tactics you can implement in the first half of this year to ensure your customer experience is brighter in 2025. \nIn the opening paragraph of the CCW Market Study on CX Trends\, Challenges\, and Opportunities\, they state a sobering truth—in the four years they’ve surveyed thousands of customers on their customer experiences\, the customer perspective has gotten worse every single year. Well\, we say enough is enough. \nWe can’t keep operating the same way each year and expect things to just magically get better. It’s time for changes. Come join us for a three-hour discussion where you will leave with a better CX network and real tactics you can implement to improve your CX experience in 2025. \nAustin Regional Networking Event Flyer \nTopics to be discussed: \n\nAre our CX Metrics Broken? Identifying KPIs that actually matter.\nWhat should we stop doing in 2025 that’s not improving CX?\nWhere should we reinvest our time and resources to make a positive change today?\n\nWhy you can’t miss it: \n\nExpand your network with CX thought leaders\nLearn actions to immediately drive positive CX improvements in your business
URL:https://ccng.com/event/austin-tx-regional-networking-event/
LOCATION:SparkCX\, Austin\, TX\, United States
CATEGORIES:In person
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DTSTART;TZID=America/New_York:20240912T090000
DTEND;TZID=America/New_York:20240912T120000
DTSTAMP:20240808T033439Z
CREATED:20240808T031934Z
LAST-MODIFIED:20240808T033439Z
UID:3272-1726131600-1726142400@ccng.com
SUMMARY:Atlanta Regional Networking Event
DESCRIPTION:Unraveling the AI Mysteries in Contact Centers  \nAucera and Paramount\, in partnership with the Contact Center Networking Group (CCNG)\, are proud to host an exclusive gathering of contact center leaders\, where we will delve into the most pressing topic at the forefront of our industry today: Artificial Intelligence (AI). AI continues to revolutionize the way we operate; it brings both immense opportunities and challenges. This event is designed to address these issues head-on and ensure that each attendee leaves with actionable insights to positively impact their contact center AI implementation strategy. CCNG Atlanta_A \nRSVP HERE \nEvent Focus:  \nAutomating and Streamlining the Recruiting Process via AI and Automation: Address the top concern of staffing by exploring how AI can revolutionize your recruiting process. AI-driven tools that save time and reduce hiring costs. Real-world implementations and success stories.  \nBest Practices for Prioritizing AI Tools in the Contact Center: Provide a roadmap for AI implementation to improve employee and customer experience and ROI. Demystifying AI and its practical applications. Strategies and tools available for enhancing training\, coaching\, quality control\, and engagement. Prioritizing AI tools for immediate and long-term benefits.  \nWhy you can’t miss it:  \nDemystify AI: Understand that AI\, despite the hype\, is still evolving\, and no contact center has fully mastered it yet.  \nActionable Insights: Gain practical solutions to address your pain points with AI.  \nEnhance Your Processes: Learn how AI can make your current processes more efficient\, cost-effective\, and high-performing.  \nNetwork and Collaborate: Exchange knowledge and experiences with industry peers and connect with fellow professionals\, opening doors to new opportunities.  \nAbout Us:  \nAucera: A global leader in customer experience solutions built on one passion—reimagining how the world connects.  \nParamount: An award-winning\, federally certified women-owned business specializing in Contact Center Staffing.  \nCCNG: A beacon for contact center and customer care professionals for over 30 years\, fostering growth and networking.  \nThis event is your ticket to influencing the future of contact center operations. Join us for a morning of insightful learning and valuable networking.  \nRSVP Now: Don’t miss out on this opportunity to elevate your contact center’s capabilities. Contact us for more details and to secure your spot.  \nWe’re excited to host you at what’s set to be an inspiring and enriching experience. 
URL:https://ccng.com/event/atlanta-regional-networking-event/
LOCATION:Paramount\, 4170 Ashford Dunwoody Rd NE\, Atlanta\, GA\, United States
CATEGORIES:In person
ATTACH;FMTTYPE=application/pdf:https://ccng.com/wp-content/uploads/2024/08/CCNG-Atlanta_A-1.pdf
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240516T090000
DTEND;TZID=America/New_York:20240516T120000
DTSTAMP:20240503T235333Z
CREATED:20240503T233814Z
LAST-MODIFIED:20240503T235333Z
UID:2965-1715850000-1715860800@ccng.com
SUMMARY:Cincinnati\, Ohio - Regional Networking Event
DESCRIPTION:First Financial Bank\, in partnership with the Contact Center Networking Group (CCNG)\, is thrilled to invite you to an in-person Regional Networking Event. Spearheaded by Matt Woody\, First Financial Bank\, First Vice President\, and distinguished CCNG Member\, we’re focusing on “Staffing the Contact Center in the Post-Pandemic Era and Beyond.” Following this will be a group-based panel discussion for a deeper conversation about staffing\, training\, and technology integration. Hear how we’ve evolved our hiring\, staffing\, and training models to achieve consistent Contact Center performance success within our Consumer\, Business\, Digital\, and Video Banking teams. We’ll discuss the hurdles\, adjustments\, and key strategies we tested and employed over the past 4 years. \nRSVP: https://tinyurl.com/Ohio-2024 \nTOPICS: \n\nTraining and Knowledge Management\nAccelerating Development with AI and Digital Training\nAttracting and Retaining Today’s Talent\nWorkforce Management Strategy\nNew Skills for Frontline Leadership\nBalancing Technological Advancement and the Human Touch\n\nWHY YOU CAN’T MISS IT: \n\nUncover cutting-edge leadership strategies\nExchange insights with peers\, enriching your knowledge\nConnect with fellow professionals in-person\, opening doors to new opportunities\n\n 
URL:https://ccng.com/event/cincinnati-ohio-regional-networking-event/
LOCATION:First Financial Community Center\, 1 East Fourth St.\, Cincinnati\, OH\, 45202\, United States
CATEGORIES:In person
ATTACH;FMTTYPE=application/pdf:https://ccng.com/wp-content/uploads/2024/05/Ohio-Regional-Networking-Event-6.pdf
ORGANIZER;CN="Jillian Saunders":MAILTO:jillian@ccng.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240418T090000
DTEND;TZID=America/New_York:20240418T120000
DTSTAMP:20240808T033404Z
CREATED:20240808T033246Z
LAST-MODIFIED:20240808T033404Z
UID:3278-1713430800-1713441600@ccng.com
SUMMARY:Orlando Regional Networking Event
DESCRIPTION:Transform Your Leadership at our Exclusive Event! \nAucera\, in partnership with the Contact Center Networking Group (CCNG)\, is \nthrilled to invite you to a groundbreaking Regional Networking Event. Spearheaded \nby Aucera President and distinguished CCNG Member\, Casey Kostecka\, we’re \nfocusing on “Modern Leadership Development for the Contact Center.” \nDive into our innovative “7-T Success System” for a half-day dedicated to shaping \nvisionary leaders equipped for the digital age’s challenges. We’ll dissect the \nsecrets behind effective leadership\, blending Aucera’s acclaimed methodologies \nwith the latest industry practices. \nCCNG_STD_4 18 \nWhy You Can’t Miss It: \n\nUncover cutting-edge leadership strategies.\nExchange insights with peers\, enriching your knowledge.\nConnect with fellow professionals\, opening doors to new opportunities.\n\nAbout us:  \nAucera: A global leader in customer experience solutions built on one passion- reimagining how the world connects.  \nCCNG: A beacon for contact center and customer care professionals for over 30 years\, fostering growth and networking.  \nThis event is your ticket to influencing the future of contact center leadership. Join us for a morning of insightful learning and valuable networking  \nRSVP Now: Don’t miss out on this opportunity to elevate your leadership skills. Contact us for more details and to secure your spot. 
URL:https://ccng.com/event/orlando-regional-networking-event/
LOCATION:Aucera\, 707 Mendham Blvd\, Orlando\, FL\, United States
CATEGORIES:In person,Past Events
ATTACH;FMTTYPE=application/pdf:https://ccng.com/wp-content/uploads/2024/08/CCNG_STD_4-18-1.pdf
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