BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//CCNG - ECPv6.18.4//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:CCNG
X-ORIGINAL-URL:https://ccng.com
X-WR-CALDESC:Events for CCNG
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/Chicago
BEGIN:DAYLIGHT
TZOFFSETFROM:-0600
TZOFFSETTO:-0500
TZNAME:CDT
DTSTART:20250309T080000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0500
TZOFFSETTO:-0600
TZNAME:CST
DTSTART:20251102T070000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0600
TZOFFSETTO:-0500
TZNAME:CDT
DTSTART:20260308T080000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0500
TZOFFSETTO:-0600
TZNAME:CST
DTSTART:20261101T070000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0600
TZOFFSETTO:-0500
TZNAME:CDT
DTSTART:20270314T080000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0500
TZOFFSETTO:-0600
TZNAME:CST
DTSTART:20271107T070000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20261120T140000
DTEND;TZID=America/Chicago:20261120T150000
DTSTAMP:20261111T041922Z
CREATED:20261111T041922Z
LAST-MODIFIED:20261111T041922Z
UID:4265-1795183200-1795186800@ccng.com
SUMMARY:Member Talk with John Sorenson
DESCRIPTION:CCNG Member Talk: Why AI Pilots Stall at Scale\nJoin a small\, invitation-only conversation with fellow senior contact-center and CX operators to compare where AI efforts have stalled—data\, workflow\, ownership or governance—and identify one concrete change to test in the next 90 days. \nFacilitated by John Sorenson\, former SVP of enterprise CX and contact centers at BB&T and Truist. \nDiscussion outline \n\nJohn’s opening perspective on moving AI pilots into everyday operations.\nPeer exchange on barriers\, accountability\, and measurable business results.\nOne practical next step each participant can test over the next 90 days.\n\nPlease come ready to share a current AI initiative\, what is getting in the way\, and a question you would value your peers’ perspective on.
URL:https://ccng.com/event/member-talk-with-john-sorenson/
LOCATION:Online
CATEGORIES:Invite Only,Online Event,Only Members
END:VEVENT
END:VCALENDAR