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SUMMARY:CCNG July Town Hall Led by Mike Dolloff of Amplix
DESCRIPTION:Build a Smarter\, Leaner Contact Center: Lower Costs While Improving Outcomes \nContact centers are under more pressure than ever to cut costs\, without cutting corners. Fortunately\, cost savings and CX gains don’t have to be mutually exclusive. In this session\, we’ll break down where the most meaningful and measurable savings are happening today. \nWe’ll explore how virtual agents\, agent assist\, workforce tools\, and smart outsourcing strategies are reducing cost-to-serve while improving experience. You’ll leave with actionable insights on how to identify low-disruption savings\, justify tech investments with ROI\, and build a business case that resonates with leadership. \nKey Takeaways: \n\nWhere and how virtual agents and agent assist deliver immediate cost savings\nHow to optimize WFO/WFM tools to reduce staffing waste and improve service levels\nWhen to consider BPO — and how to structure partnerships that drive value\nHow to measure and prove ROI to secure CX transformation funding\nThe importance of aligning savings initiatives with experience and quality metrics\n\nWhy Attend: \nIf you’re responsible for CX operations\, technology strategy\, or budget accountability\, this session is for you. You’ll hear practical insights and peer-tested strategies for delivering financial value from your contact center\, while keeping customers and agents at the center of the experience. \n  \nMeet Your Member Facilitator \n \nMike Dolloff \nEVP Account Management \nMike Dolloff has over 15 years in the technology industry working in customer-facing roles. Mike joined Amplix in 2014 (through InflowCX) and leads account management efforts for the organization. His focus is on helping our customers get the best guidance\, value\, and optimization on their enterprise technologies.
URL:https://ccng.com/event/ccng-july-town-hall-led-by-mike-dolloff-of-amplix/
LOCATION:Online
CATEGORIES:Online Event,Only Members
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