CCNG June Town Hall Led by Nate Brown of Metric Sherpa
2025-06-26 14:00 - 15:00 (America/New_York)
CCNG June Town Hall Led by Nate Brown of Metric Sherpa

Maximizing Value Through Balanced Service Interactions

Executives demand faster results, happier customers, and shrinking budgets. It’s a high-stakes juggling act—chasing efficiency without sacrificing connection. To make matters even more difficult, the vast majority of metrics we use to measure customer service/contact center performance are insufficient or misleading. BUT there is a path to real value and service innovation.

This discussion will feature various techniques and mentalities that help balance the drive for efficiency and the need for distinctive, personalized service. Join Nate Brown and your CCNG peers as we work together to demonstrate true value through enhanced customer interactions.

Meet Your Member Facilitator

Nate Brown loves two things very much…customer experience and community. Fortunately, these concepts go hand-in-hand! As a community builder, Nate co-founded CX Accelerator in 2018. Quickly growing to well over four thousand members, this vibrant collection of CX leaders is helping one another to maximize their career and accomplish remarkable things in service to others. Nate also heads up Advisory Services for Metric Sherpa, a research firm helping organizations to transform customer interactions. When not “CX’ing, Brown is a competitive disc golfer, certified pickle ball instructor, husband to a super cool wife, and dad of two incredible daughters.
