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DTSTAMP:20260524T152811
CREATED:20240718T055256Z
LAST-MODIFIED:20240718T055630Z
UID:3241-1722348000-1722351600@ccng.com
SUMMARY:CCNG July Town Hall with Kirstyn Sansom\, Founder of Sansom Consulting
DESCRIPTION:CCNG July Town Hall with Kirstyn Sansom\, Founder of Sansom Consulting \n \nKirstyn comes with over 20 years experience in HR and staffing.  Kirstyn’s vision is to help companies create the culture and leadership style that people are looking for.  Together we can create highly effective cultures and leaders that attract talent who will stay and develop their careers.
URL:https://ccng.com/event/ccng-may-town-hall-contact-center-superpowers-copy-2/
LOCATION:Online
CATEGORIES:Online Event
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DTSTART;TZID=America/New_York:20240627T140000
DTEND;TZID=America/New_York:20240627T150000
DTSTAMP:20260524T152811
CREATED:20240515T065521Z
LAST-MODIFIED:20240611T015727Z
UID:3054-1719496800-1719500400@ccng.com
SUMMARY:CCNG June Town Hall with Matt Armbruster\, CEO of TwentyTwoEleven Ventures
DESCRIPTION:CCNG June Town Hall with Matt Armbruster\, CEO of TwentyTwoEleven Ventures \n \nMatt Armbruster is an experienced leader in the WFM space\, having spent the last 15+ years leading teams\, building processes\, scaling operations across domestic/international spectrums and creating optimized planning and scheduling processes that drive operational efficiency for global operations. In October 2022\, Matt launched his WFM consulting company\, TwentyTwoEleven Ventures\, fueled by his passion for the niche WFM space and belief that better planning\, creative thinking\, driving efficiency and defining/managing risk are the ways to propel business forward. At the heart of TwentyTwoEleven is the desire and capability to solve your business’ most complex problems\, create efficiencies that provide sustainable outcomes and deliver value to your business in both the short and longer term through various avenues\, to include WFM Implementation\, Technology Reviews & Assessments\, Capacity & Strategic Planning\, Data Analytics and WFM Personnel Training.
URL:https://ccng.com/event/ccng-may-town-hall-contact-center-superpowers/
LOCATION:Online
CATEGORIES:Online Event
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240516T090000
DTEND;TZID=America/New_York:20240516T120000
DTSTAMP:20260524T152811
CREATED:20240503T233814Z
LAST-MODIFIED:20240503T235333Z
UID:2965-1715850000-1715860800@ccng.com
SUMMARY:Cincinnati\, Ohio - Regional Networking Event
DESCRIPTION:First Financial Bank\, in partnership with the Contact Center Networking Group (CCNG)\, is thrilled to invite you to an in-person Regional Networking Event. Spearheaded by Matt Woody\, First Financial Bank\, First Vice President\, and distinguished CCNG Member\, we’re focusing on “Staffing the Contact Center in the Post-Pandemic Era and Beyond.” Following this will be a group-based panel discussion for a deeper conversation about staffing\, training\, and technology integration. Hear how we’ve evolved our hiring\, staffing\, and training models to achieve consistent Contact Center performance success within our Consumer\, Business\, Digital\, and Video Banking teams. We’ll discuss the hurdles\, adjustments\, and key strategies we tested and employed over the past 4 years. \nRSVP: https://tinyurl.com/Ohio-2024 \nTOPICS: \n\nTraining and Knowledge Management\nAccelerating Development with AI and Digital Training\nAttracting and Retaining Today’s Talent\nWorkforce Management Strategy\nNew Skills for Frontline Leadership\nBalancing Technological Advancement and the Human Touch\n\nWHY YOU CAN’T MISS IT: \n\nUncover cutting-edge leadership strategies\nExchange insights with peers\, enriching your knowledge\nConnect with fellow professionals in-person\, opening doors to new opportunities\n\n 
URL:https://ccng.com/event/cincinnati-ohio-regional-networking-event/
LOCATION:First Financial Community Center\, 1 East Fourth St.\, Cincinnati\, OH\, 45202\, United States
CATEGORIES:In person
ATTACH;FMTTYPE=application/pdf:https://ccng.com/wp-content/uploads/2024/05/Ohio-Regional-Networking-Event-6.pdf
ORGANIZER;CN="Jillian Saunders":MAILTO:jillian@ccng.com
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DTSTART;TZID=America/New_York:20240418T090000
DTEND;TZID=America/New_York:20240418T120000
DTSTAMP:20260524T152811
CREATED:20240808T033246Z
LAST-MODIFIED:20240808T033404Z
UID:3278-1713430800-1713441600@ccng.com
SUMMARY:Orlando Regional Networking Event
DESCRIPTION:Transform Your Leadership at our Exclusive Event! \nAucera\, in partnership with the Contact Center Networking Group (CCNG)\, is \nthrilled to invite you to a groundbreaking Regional Networking Event. Spearheaded \nby Aucera President and distinguished CCNG Member\, Casey Kostecka\, we’re \nfocusing on “Modern Leadership Development for the Contact Center.” \nDive into our innovative “7-T Success System” for a half-day dedicated to shaping \nvisionary leaders equipped for the digital age’s challenges. We’ll dissect the \nsecrets behind effective leadership\, blending Aucera’s acclaimed methodologies \nwith the latest industry practices. \nCCNG_STD_4 18 \nWhy You Can’t Miss It: \n\nUncover cutting-edge leadership strategies.\nExchange insights with peers\, enriching your knowledge.\nConnect with fellow professionals\, opening doors to new opportunities.\n\nAbout us:  \nAucera: A global leader in customer experience solutions built on one passion- reimagining how the world connects.  \nCCNG: A beacon for contact center and customer care professionals for over 30 years\, fostering growth and networking.  \nThis event is your ticket to influencing the future of contact center leadership. Join us for a morning of insightful learning and valuable networking  \nRSVP Now: Don’t miss out on this opportunity to elevate your leadership skills. Contact us for more details and to secure your spot. 
URL:https://ccng.com/event/orlando-regional-networking-event/
LOCATION:Aucera\, 707 Mendham Blvd\, Orlando\, FL\, United States
CATEGORIES:In person,Past Events
ATTACH;FMTTYPE=application/pdf:https://ccng.com/wp-content/uploads/2024/08/CCNG_STD_4-18-1.pdf
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DTSTART;TZID=UTC:20240328T140000
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UID:2855-1711634400-1711638000@ccng.com
SUMMARY:March Town Hall: Future-Proofing Call Centers: Navigating the AI Revolution in Roles and Responsibilities
DESCRIPTION:Future-Proofing Call Centers: Navigating the AI Revolution in Roles and Responsibilities\nIn this session\, we’ll explore the innovative force that can turbocharge the heart and soul of your customer interactions – your AI-empowered contact center team. When we embed AI in our operation\, it changes and elevates the roles of everyone involved – from the frontline agents to the entire management team. Because of AI\, we’re at a pivotal moment where we must revise how we think of and manage our people. We won’t retain the talent we need to survive if we don’t. Join us to discuss how we can strip away the complexities to reveal how AI and the human touch can combine to future-proof your contact center. \nMeet Your Member Facilitator\nKathryn Jackson \nKathryn is the Co-Founder of Response Learning Corporation\, a consulting company devoted to making the complex simple for contact center professionals.
URL:https://ccng.com/event/test-event-april/
CATEGORIES:Online Event
ATTACH;FMTTYPE=image/png:https://ccng.com/wp-content/uploads/2024/04/Stock-image.png
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