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SUMMARY:Maryland/D.C. Regional Networking Event
DESCRIPTION:RSVP here! \nCCNG is thrilled to invite you to an in-person Regional Networking Event\, hosted by member Cory Minzyk (Home Genius Exteriors). This event will delve into key topics around “Recruiting and Retention in Customer Service\,” focusing on proven strategies for attracting and retaining top talent through clear career paths\, comprehensive training\, and fostering a supportive work culture. \nWe’ll discuss best practices for outbound calling\, emphasizing the importance of personalized calls\, effective objection handling\, and staying compliant with TCPA regulations. Learn how to accelerate the conversion from initial contact to sales lead by streamlining communication\, using CRM systems\, and prioritizing high-engagement leads. \nJoin us as we explore the latest trends in customer service\, from operational efficiency techniques to offering seamless omnichannel support. Discover how businesses are creating exceptional customer experiences and boosting employee satisfaction to drive service quality. Don’t miss this opportunity to engage in meaningful discussions and networking with industry leaders! \nMaryland Regional Networking Event
URL:https://ccng.com/event/maryland-d-c-regional-networking-event/
LOCATION:HGE\, 8201 Corporate Drive\, Hyattsville\, MD\, 20785\, United States
ATTACH;FMTTYPE=application/pdf:https://ccng.com/wp-content/uploads/2024/09/Maryland-Regional-Networking-Event-1.pdf
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SUMMARY:CCNG October Town Hall with Vicki Brackett
DESCRIPTION:CCNG October Town Hall led by Vicki Brackett\, Chief Knowledge Officer at Knowledgely \nJoin us for an engaging Town Hall discussion on navigating the evolving customer experience landscape! In an industry where change is constant\, leaders need adaptable strategies and insights to stay ahead. This session will dive into the current shifts reshaping customer experience\, offering expert guidance on how to lead through uncertainty and harness change to drive impactful customer relationships. Don’t miss the opportunity to equip yourself with tools for future-ready leadership! \nMeet Your Member Facilitator \nVicki Brackett \nAlmost 20 years ago\, Vicki Brackett started working in a virtual/work-at-home contact center and fell in love with leading organizations in that environment. As a leader\, she knows companies can create that ‘brick and mortar feeling’ in a 100% virtual environment. Why? Because Vicki has led contact center work-at-home organizations from 50 to over 2\,000 employees with off the chart performance in a variety of industries. \nRecognized as a subject matter expert on virtual/work at home environments\, Vicki has written for and been interviewed by Forbes\, Fast Company\, Fortune Magazine\, CEO Magazine\, CIO Magazine\, and a host of other publications\, news outlets and podcasts on work at home strategies and her creative employee engagement and leadership development strategies. \nToday Vicki is the Chief Knowledge Officer at Knowledgely. Utilizing her expertise in contact center operations and knowledge management\, she and her team help contact centers\, realign their knowledge management strategy to mitigate risk\, increase productivity\, and reduce costs.
URL:https://ccng.com/event/ccng-september-town-hall-copy/
LOCATION:Online
CATEGORIES:Online Event
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