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SUMMARY:Austin\, TX Regional Networking Event
DESCRIPTION:RSVP HERE: http://tinyurl.com/SparkCX-CCNG \nCX in Crisis: Join Us to Transform Your Customer Experience in 2025! \nThe founders of Spark CX and the Contact Center Networking Group (CCNG) are proud to host this exclusive executive summit for CX leaders. We will discuss tactics you can implement in the first half of this year to ensure your customer experience is brighter in 2025. \nIn the opening paragraph of the CCW Market Study on CX Trends\, Challenges\, and Opportunities\, they state a sobering truth—in the four years they’ve surveyed thousands of customers on their customer experiences\, the customer perspective has gotten worse every single year. Well\, we say enough is enough. \nWe can’t keep operating the same way each year and expect things to just magically get better. It’s time for changes. Come join us for a three-hour discussion where you will leave with a better CX network and real tactics you can implement to improve your CX experience in 2025. \nAustin Regional Networking Event Flyer \nTopics to be discussed: \n\nAre our CX Metrics Broken? Identifying KPIs that actually matter.\nWhat should we stop doing in 2025 that’s not improving CX?\nWhere should we reinvest our time and resources to make a positive change today?\n\nWhy you can’t miss it: \n\nExpand your network with CX thought leaders\nLearn actions to immediately drive positive CX improvements in your business
URL:https://ccng.com/event/austin-tx-regional-networking-event/
LOCATION:SparkCX\, Austin\, TX\, United States
CATEGORIES:In person
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SUMMARY:CCNG February Town Hall led by Laura Silvester\, COO and Head of Product\, Anthill
DESCRIPTION:February 26 @ 2:00 pm – 3:00 pm EST \n\nHuman Side of AI with Anthill: AI for the employee experience in contact centers.\n\nMany talk about using AI in the contact center for customer experience. Some talk about using AI to replace human agents. We at Anthill believe humans are here to stay. We see the opportunity to use AI for employee experience: to equip\, engage\, and learn from our human agent workforces at scale.\nMeet Your Member Facilitator Laura Silvester \n\nLaura Silvester is the Chief Operating Officer and Head of Product at Anthill. Anthill AI is the leading automation platform built for the frontline workforce. \nLaura is an active AI executive and advisor\, community-builder\, educator\, and life-long learner. Laura has held product management\, partnership\, strategy\, and operational leadership roles at Hootsuite\, Lululemon Athletica\, and McKinsey & Company. Building learning communities is a joy for Laura. She is a co-founder and Alumni Leader of Sauder: In Real Life\, a life strategy program for students at the University of British Columbia (UBC). She is also the Co-Founder and Director for the Associate Product Management Vancouver Chapter. Laura served as a Board Director for the non-profit organizations\, UBC Alumni and JDC West. As a strategic thinker\, operational problem-solver\, and purpose-driven leader\, Laura’s purpose is to elevate the world by solving big problems together with other lifelong learners. Laura’s biggest learnings to date come from parenting two energetic children. \n\n\nAbout Anthill: Anthill AI is the leading automation platform built for the frontline workforce\, from contact center agents to field operators. Anthill’s software and generative AI solution makes it simple to automate workflows to recruit\, onboard\, manage\, and retain your frontline workers. Anthill was founded in February 2020 by AI experts and people scientists. We see a future where technology elevates human work and economic opportunity for all. We believe an important part of that future is making the transformative power of artificial intelligence accessible in industries that depend on the frontline workforce. Visit us at www.anthill.co to learn more.
URL:https://ccng.com/event/ccng-february-town-hall/
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