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UID:3862-1763042400-1763046000@ccng.com
SUMMARY:CCNG November Town Hall Led by Jim Rembach and Jason Mercer-Pottinger
DESCRIPTION:RSVP by emailing jillian@ccng.com \nLeadership Development Is Broken. Is AI the Risk or the Rescue?\nForbes says leadership development is broken. In this town hall\, we’ll ask: can AI make it worse—or finally fix it?\nForbes releases insights that they say should force every organization to fundamentally rethink how they approach professional development for leaders. Meanwhile\, C-suites are pushing AI—while 95% failure rates are being reported. This CCNG Town Hall cuts through the hype\, hysteria\, and hope of applying AI to the leadership development problem. We’ll focus on root cause\, risk avoidance\, and practical clarity\, with brief case snapshots—so you don’t green-light programs that backfire\, waste time\, or drain precious resources.Bring your questions and get straight answers to protect your next AI decision. Includes a live 10-question Leadership Development Scorecard to help you take action in your contact center.Inside this Town Hall: \n\nCase Results: lessons and challenges learned\nA short list of innovations and red flags to act on now\nA new language for separating hype\, hysteria\, and real hope\n\n\n\n\nMeet Your Member Facilitators:\nJason Mercer-Pottinger is Senior Director\, Customer Care – Americas at Vantive\, leading fully remote\, patient-centric operations across multi-country teams. A visionary CX leader\, he fuses disciplined execution with innovation to scale empathy and outcomes. At Vantive\, he has strengthened telehealth and customer experience while building culture-aligned standards that deliver consistent support at scale. A recognized CX influencer\, he champions measurable impact for patients and customers. Under his leadership\, teams support 100\,000+ patients. These efforts underscore a continuous pursuit to improve the lives of patients and customers through empathetic and effective support solutions\, turning bold vision into excellence. LinkedIn – https://www.linkedin.com/in/jason-mercer-pottinger/\n\n\n\n\n\nJim Rembach is President of Call Center Coach and creator of the Leadership Execution System (LES). A 25-year veteran and AI engineer\, he replaces supervisor training with culture-calibrated Execution Systems that turn inconsistency into consistency. His AI-powered Execution Apps guide supervisors in the flow of work—standardizing decisions\, building skills\, and reducing Supervisor Drift. Author of the FONE Report\, a science-backed framework\, he explains why leadership training and coaching fail and how to avoid the risks of uncalibrated general AI. His modern-day mission: Stop training. Start executing. Lead your way.  LinkedIn – https://www.linkedin.com/in/jrembach/
URL:https://ccng.com/event/ccng-november-town-hall-led-by-jim-rembach-and-jason-mercer-pottinger/
LOCATION:Online
CATEGORIES:Online Event,Only Members
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LAST-MODIFIED:20251006T224920Z
UID:3606-1763542800-1763553600@ccng.com
SUMMARY:Minneapolis\, MN Regional Networking Event
DESCRIPTION:RSVP here to the CCNG Regional Networking Event in Minneapolis (Eden Prairie)\, Minnesota. \n  \nSTRATEGY\, TECH & TALENT\nTwin Cities\, it has been a while\, but we are back… CCNG is hosting an in-person regional networking and knowledge sharing session in person! This event\, hosted by Sansom Staffing and Pixid\, welcomes you to an interactive session where you will be immersed in conversations around when offshore is a good option\, how technology can maximize operations\, and how to attract and retain Top Talent. This is a great opportunity for you to network and connect with other industry professionals within your market. \nCome and enjoy the beautiful setting in Eden Prairie\, offering free onsite parking\, coffee\, tea\, and pastries. This event is designed for Call Center Leaders\, Managers\, Supervisors\, Team Leaders\, Call Center HR\, and Talent Acquisition. \nThe event is free to attend\, but an RSVP is needed for gate access and catering purposes. \nCCNG Regional Event Minnesota 2025  \n  \nTopics to be discussed: \n\nRecruiting for Increased Retention\nThe Impact Leadership has on Retention\nRetention for Onsite\, Remote\, and Offshore – How does it differ?\nStrategies and Planning for Attracting and Retaining Today’s Talent\nHow Technology platforms help manage your efficiency\nBalancing Technological Advancement and the Human Touch\n\nWhy you can’t miss it: \n\nIn-Person networking and knowledge sharing\nGreat Interactive Discussion on key issues facing most centers\nSmall group discussions\n\n\n\nRSVP here to receive a calendar invite and address. 
URL:https://ccng.com/event/minneapolis-mn-regional-networking-event/
LOCATION:Eden Prairie\, Minnesota\, Eden Prairie\, MN\, United States
CATEGORIES:In person
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