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UID:2965-1715850000-1715860800@ccng.com
SUMMARY:Cincinnati\, Ohio - Regional Networking Event
DESCRIPTION:First Financial Bank\, in partnership with the Contact Center Networking Group (CCNG)\, is thrilled to invite you to an in-person Regional Networking Event. Spearheaded by Matt Woody\, First Financial Bank\, First Vice President\, and distinguished CCNG Member\, we’re focusing on “Staffing the Contact Center in the Post-Pandemic Era and Beyond.” Following this will be a group-based panel discussion for a deeper conversation about staffing\, training\, and technology integration. Hear how we’ve evolved our hiring\, staffing\, and training models to achieve consistent Contact Center performance success within our Consumer\, Business\, Digital\, and Video Banking teams. We’ll discuss the hurdles\, adjustments\, and key strategies we tested and employed over the past 4 years. \nRSVP: https://tinyurl.com/Ohio-2024 \nTOPICS: \n\nTraining and Knowledge Management\nAccelerating Development with AI and Digital Training\nAttracting and Retaining Today’s Talent\nWorkforce Management Strategy\nNew Skills for Frontline Leadership\nBalancing Technological Advancement and the Human Touch\n\nWHY YOU CAN’T MISS IT: \n\nUncover cutting-edge leadership strategies\nExchange insights with peers\, enriching your knowledge\nConnect with fellow professionals in-person\, opening doors to new opportunities\n\n 
URL:https://ccng.com/event/cincinnati-ohio-regional-networking-event/
LOCATION:First Financial Community Center\, 1 East Fourth St.\, Cincinnati\, OH\, 45202\, United States
CATEGORIES:In person
ATTACH;FMTTYPE=application/pdf:https://ccng.com/wp-content/uploads/2024/05/Ohio-Regional-Networking-Event-6.pdf
ORGANIZER;CN="Jillian Saunders":MAILTO:jillian@ccng.com
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