Partnered Event: Las Vegas 06/20

CCW University Future Leaders Certification Program

Are you ready to advance your career? Do you want to drive your employees towards career advancement? The CCW University Future Leaders Certification Program is laying the groundwork for the future growth and success of HiPOs (high-potential managers) who aspire to become Directors, VPs, and Chiefs. The Future Leaders Certification Program is formatted to sharpen your business and soft skills required to prepare your contact center workforce for the digital divide between customer expectation and contact center readiness. Those who pass this two day course will receive a Future Leaders Certification from CCW and walk away with tools to help them increase performance and a path towards career growth.

The 4th Industrial Revolution is changing how customers connect with your business. Trailblazers for the Future teaches everything you need for your agents to deliver more efficient, effective service across any channel, and turn those customers into brand ambassadors. Partnering with Customer Contact Week (CCW), Trailblazers for the Future is part of a 2-day Future Leaders Certification program hosted by CCW University in Las Vegas.


Join us for this engaging, forward-thinking workshop to prepare your call center workforce for the new age of AI and digital communication. You’ll learn new business and soft skills with an action plan for success, alongside best practices for multi-channel call center efficiency. By the time you’re finished you’ll be a Future Leader Certified in:

  • People Leadership
  • Financial Leadership
  • Operational Excellence
  • Building for the Future: Technology & Innovation
  • Executive Engagement and Communication

Learn More and Register Here

Passes for CCW University must be purchased alongside a CCW event package. Explore 2, 3, 4 or 5 day conference pass options.

Not able to join us at CCW Las Vegas? Check out our other complimentary Trailblazer for the Future workshops coming to a city near you.

Event Policy

Start: Wed, Jun 20, 2018 11:20 AM
End: Thu, Jun 21, 2018 3:50 PM
Location:The Mirage
3400 Las Vegas Blvd. South
Las Vegas, NV 89109
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