Regional Event: Dallas/Fort Worth 09/21

Join us for our Dallas/Fort Worth Regional Member Event at Freeman. Kathy Miklos, Vice President Customer Support, will lead the discussion focusing on the steps Freeman has undertaken to help employees create a personal experience for their customers.

Agenda
8:00am Check-In and Networking Breakfast
8:30am Welcome and Introductions
8:45am Member Discussion - "It's All About the Experience" - Led by Kathy Miklos, Vice President Customer Support, Freeman
Networking Break
9:45am Town Hall - An open forum to share your ideas and perspectives. Suggested topics include:
  • Contact Volume
  • Service Level Performance
  • Coaching and Development
  • Attrition
  • Engagement
  • Training
  • And More ...
10:30am Networking Break
10:45am Continuing the Discussion
  • Contact Center Cloud - Yes or No?
11:30am Peer Groups
12:15pm Closing Q&A / Post-Event Networking
12:30pm Site Tour of the Freeman Customer Operations Center

Special Instructions

When you arrive at Freeman, the parking lot where you will park is uncovered and immediately adjacent to the building. There will be an area reserved for CCNG guests, marked with yellow tape. Freeman will have employees helping to direct you to this area once you pull into the parking lot. After parking, please enter the front of the building through the glass doors, where you will sign in and be escorted to the meeting room.

Event Policy

Hosted By: Freeman
Hosted By: Freeman
Date: Thu, Sep 21st 2017
Time: 8:00AM–12:30PM (local)
Location:2940 114th Street
Grand Prairie
TX
75050
View on Google Maps
Price:Included in your membership