Partnered Event: Atlanta 10/23
Salesforce - Trailblazers for the Future
As the 4th Industrial Revolution ushers in a new era of customer service innovations, the role of your customer service workforce needs to evolve as well. The customer's issue is not the issue. How the issue is handled becomes the issue. It is important that agents can communicate beyond phone and email, and within new customer driven channels like text, online chat, social media, or in combination with bots, IoT data, and other AI platforms.
Join us for this interactive, customer service skills-based workshop to prepare your call center workforce for the new age of digital customer service. By the time we’re finished, customer service managers will have:
- New tech soft skills, with an action plan for success for the call center
- Best practices for multi-channel customer service efficiency
- An understanding of how to use new digital tools to create deeper customer relationships.
|8:00am||Breakfast Networking and Give Back|
|8:45am||Welcome and Introductions|
|9:00am||Bridging Your Agent Training Gap|
|9:25am||Connecting With and De-Escalating Customers Over Digital Channels|
|10:45am||Creating Your Dream Contact Center Workforce|
|11:20am||Getting Started and Staying Connected|
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