Partnered Event: Atlanta 10/23

Salesforce - Trailblazers for the Future

As the 4th Industrial Revolution ushers in a new era of customer service innovations, the role of your customer service workforce needs to evolve as well. The customer's issue is not the issue. How the issue is handled becomes the issue. It is important that agents can communicate beyond phone and email, and within new customer driven channels like text, online chat, social media, or in combination with bots, IoT data, and other AI platforms.

Join us for this interactive, customer service skills-based workshop to prepare your call center workforce for the new age of digital customer service. By the time we’re finished, customer service managers will have:

  • New tech soft skills, with an action plan for success for the call center
  • Best practices for multi-channel customer service efficiency
  • An understanding of how to use new digital tools to create deeper customer relationships.
This event is complimentary...but space is limited. Register today!


Agenda

8:00am Breakfast Networking and Give Back
8:45am Welcome and Introductions
9:00am Bridging Your Agent Training Gap
9:25am Connecting With and De-Escalating Customers Over Digital Channels
9:45am Scenario Training
10:45am Creating Your Dream Contact Center Workforce
11:20am Getting Started and Staying Connected
11:30am Fireside Chat

Click here for more information


Register Now Event Policy

 
CCNG Partnered Event
Date: Tue, Oct 23rd 2018
Time: 8:00AM–12:00PM (local)
Location:2455 Paces Ferry Rd.
Atlanta, GA 30339
View on Google Maps