Regional Event: Cincinnati 11/15

Fifth Third Bank is excited to host CCNG members in Cincinnati for this final regional event of 2018! Join us for some great conversation and discussion on the topics you want to discuss. Don't miss this opportunity to meet some new people and make some new connections.

Agenda
8:00am Check-In and Networking Breakfast
8:30am Welcome and Introductions
8:45am Member Discussion "Driving Customer Satisfaction" - Led by Matt Woody, VP Commercial Support Center, Fifth Third Bank
Networking Break
9:45am Town Hall - An open forum to share your ideas and perspectives. Suggested topics include:
  • Customer journey
  • Customer effort
  • Increasing employee engagement
  • And more ...
10:30am Networking Break
10:45am Continuing the Discussion
  • Continuing to Evolve Our Quality Monitoring Program
  • Now is the Time to Take Your Contact Center to the Cloud
11:30am Peer Groups
12:15pm Closing Q&A / Post-Event Networking
12:30pm Site Tour of Fifth Third Bank Customer Operations Center



Special Instructions

When you arrive at Fifth Third Bank, please park in visitor parking which is located at the front of the parking area. There are two (2) buildings on the Fifth Third Bank campus, so please be sure you go to the building marked "George A. Schaefer." Upon entering the building you will need to check in with security, show a photo ID, and be given a temporary visitor badge.



Register Now Event Policy

Fifth Third Bank
Fifth Third Bank
Date: Thu, Nov 15th 2018
Time: 8:00AM–12:30PM (local)
Location:Fifth Third Bank, George A. Schaefer, Madisonville Operations Center
5050 Kingsley Drive
Cincinnati, OH 45227
View on Google Maps
Price:Included in your membership