Regional Event: Charlotte 12/07

Reserve your seat for the Charlotte Regional Member Event at AXA where we will discuss topics including speech analytics, engagement, quality monitoring, and more.

Agenda
8:00am Check-In and Networking Breakfast
8:30am Welcome and Introductions
8:45am Member Discussion "Changing the Game with Speech Analytics" - Led by Jay Anderson, Contact Center Manager, AXA
Networking Break
9:45am Town Hall - An open forum to share your ideas and perspectives. Suggested topics include:
  • Engagement
  • Quality Monitoring
  • Service Level Performance
  • And More ...
10:30am Networking Break
10:45am Continuing the Discussion
  • 2018 - Are Top Trends Lined Up With Your Biggest Priorities?
  • Preparing for Chatbot, IoT, and Social
11:30am Peer Groups
12:15pm Closing Q&A / Post-Event Networking
12:30pm Site Tour of AXA Customer Operations Center

Special Instructions

For directions to AXA click here.

When you arrive at AXA you must park in Visitor parking (download the parking map) or your vehicle may be towed.

You will need to check in with security, obtain a visitor badge, and be escorted to the meeting room.

Please allow an additional 20 minutes to park and get through security.

Event Policy

Hosted By: AXA
Hosted By: AXA
Date: Thu, Dec 7th 2017
Time: 8:00AM–12:30PM (local)
Location:8501 IBM Drive
Suite 150
Charlotte
NC
28262
View on Google Maps
Price:Included in your membership
Registration is closed.