"The CCNG Executive Summit offered an exceptionally unique and engaging forum to interact with other leaders who are focused on further improving the experience their customers receive. The conversations and connections I experienced will be leveraged in the future as we look to expand the services provided to our members. Additionally, the sponsor presentations were very timely as they hit on what is important in today's competitive markets throughout all of our industries."
Jim Lavery, Vice President Contact Center Operations, Desert Schools Federal Credit Union
"The CCNG Executive Summit is very different from other professional conferences in that it is designed to maximize the attendees' time with other contact center professionals dealing with similar issues and challenges to your own. The Executive Summit format is focused on hearing from other contact center executives and sharing and discussing case studies and our own best practices. My personal learning and professional network seeded at the Executive Summit has extended well beyond the two day time commitment made to attend the conference."
Matt Woody, Vice President Consumer Contact Center, Fifth Third Bank
"CCNG's Executive Summit enables participants to share ideas and best practices in an intimate setting. The speakers are knowledgeable, the topics are relevant, and the atmosphere is collaborative."
Leslie Courtney, Senior Director Customer Solutions and Services, Kroger
"I had the privilege of attending CCNG's Executive Summit. All of the participants are senior leaders in their contact centers who have profound levels of experience. It was refreshing to talk with other contact center leaders who are dealing with the same challenges with people, technology and customer experience. The discussion leaders are experienced contact center professionals who deliver innovative perspectives that engage the audience. The diversity of the industries represented created a dynamic environment that created plenty of takeaways to consider for my own business."
Ryan Bradley, Director of Center of Excellence, Erie Insurance
"The CCNG Executive Summit has been great in that it affords me the opportunity to connect with an exclusive group of thought leaders and senior level executives across various industries and disciplines. The success of conferences for me is determined by the innovative thought that is generated through collaborative conversations amongst attendees. After the event, I was able to immediately iterate on ideas that I shared and implement new processes that have worked for others."
Eric Newton, Director of Customer Support, CareerBuilder.com
"I always find Executive Summit to be of great value. I left with many great take-aways.
Alesia Stochel, General Manager, Viator
"I had a good time and it was great to get insight into what other companies are doing. It gave me a lot of ideas on how to improve our customer experience."
Joe Burda, VP of Operations, Santander Consumer USA
"Attending Executive Summit was very valuable. I enjoyed the content, pace, speakers, sponsors, and ability to meet customer service executives. What I liked about CCNG's Summit was the strength in experience of the attendees, their leadership and knowledge, their passion to deliver excellent customer service, and the partnership with great sponsors."
Randy Selleck, Senior Director EPS Call Center Operations, Assurant Solutions
"The Executive Summit offers senior leaders in contact centers of every vertical an opportunity to have real-life discussions about strategy and challenges we are all facing in today's marketplace. It is imperative to stay on top of, if not ahead of, the opportunities for contact centers now and in the future. Executive Summit is the perfect forum for this!"
Eileen May, Senior Vice President Operations, Publicis Touchpoint Solutions
"Executive Summit definitely exceeded my expectations. The content was relevant and timely, and the conversation between peers and industry leaders was truly engaging. It was a great experience and well worth the investment. I recommend this unique event to any executive who wants to recharge their batteries and share ideas with some of the smartest people in the industry."
Jennifer Richard, Director of Contact Center Operations, McKesson
"CCNG's Executive Summit is a 'must-attend' event for anyone who manages a contact center. This two day event contains valuable information on new call center processes and technologies, as well as best practices sharing from successful contact center leaders."
Candace Kothmann, Call Center Director, Texas Workforce Commission
"The CCNG Executive Summit is a great opportunity and venue to meet with industry peers and industry sponsors to discuss hot topics. I always walk away with best practices that others have shared and can leverage within my organization."
Lynn O'Neill, Corporate Vice President, New York Life Insurance Company