REGIONAL MEMBER EVENT

03/30/17 8:00am

Hosted By: Convergent
Hosted By: Convergent
Start: Thu, Mar 30, 2017 8:00 AM
End: Thu, Mar 30, 2017 12:30 PM
Duration:4:30
Address:219 Perimeter Center Parkway NE
Address Line 2:Suite 200
City:Atlanta
State:GA
Postal Code:30346
Country:US
Directions:Google Maps
Price:Included in your membership
Registration is closed.
REGIONAL MEMBER EVENT

CCNG Event Format:

  • Member Discussion
  • Group Dialogue – An Open Town Hall
  • Continued Discussions
  • Small Group Conversations

Agenda

8:00am Check-In and Networking Breakfast
8:30am Welcome and Introductions
8:45am Member Discussion "Gamification and Performance Management" - Led by Casey Kostecka, President, Convergent
Networking Break
9:45am Town Hall - An open forum to share your ideas and perspectives. Suggested topics include:
  • Challenges you face in your Contact Center
  • "Hot" technology trends
  • Changes in the contact center industry
  • And More ...
10:30am Networking Break
10:45am Continuing the Discussion
  • Online Customer Communities
11:30am Peer Groups
12:15pm Closing Q&A / Post-Event Networking
12:30pm Site Tour of Convergent Customer Operations Center

Special Instructions

The bar will be raised in the parking area so you are able to park in the parking lot.