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How is the Role of the Next Generation Employee Changing?

The role of the employee has changed significantly in contact centers in recent years with the rapid rise in AI and bots. How do we see their roles and skills developing in the next 3-5 years?

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Brand Awareness on the Inside

So much effort is spent on brand awareness, but have you made as much effort on building brand awareness inside your organization?

3 Tips to Gain Mindshare for Your Center

ZipRecruiter Hosts CCNG in Phoenix on March 9th

The CCNG Peer Professional Network is excited to be visiting the ZipRecruiter customer operations center on March 9th to discuss hiring, attrition, and more. Visit the CCNG web site and reserve your seat today!

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How to Ensure We Continue to Deliver Great Service

How do we ensure that our increasingly important employees are looked after so they can continue to deliver great service?

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3 Reasons Employee Engagement is Declining

Really great read!!!....3 Reasons Employee Engagement Is Declining And How Managers Can Improve It

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Customers First, Tools Second, Experience Everything

State-of-the-art contact centers offering great design, delivering great statistics, and utilizing the best technologies don’t necessarily deliver a great call.

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How Are You Driving Loyalty and Engagement?

Outstanding customer experiences don’t happen by default. They are the result of well-designed products and processes that consistently meet needs, reduce effort, and deliver memorable moments.

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Are You Ready to Begin a New Year with CCNG?

Don't miss upcoming CCNG virtual and face-to-face events!

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