Learn from anywhere, at any time.

CCNG's virtual events bring expertise from across the industry to your desktop to make learning and networking accessible for contact center professionals...no matter where you’re located.

Learning knows no bounds, and neither should networking. We’ve designed CCNG’s virtual events to not only deliver unique content and knowledge to your desk regardless of location; we’ve set up discussion forums that spark event-based conversation before the big day, and keep it going well after it’s concluded.

Brew the coffee. Grab your headphones. Stretch your fingers.
You’re going to want to take notes.

Get a glimpse of our upcoming events:

October 2018 Events

Join us for this first webinar in a 3-part series where we will explore the impact a mobile app can have on your contact center agents, business, and customer experience.

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November 2018 Events

When your customers start down the path of self-service but then need to involve an agent, do your agents have access to all of the information necessary to effectively assist the customer? Does the customer experience suffer because the agent does not have access to critical information? Join us for this webinar as we discuss how to build a unified customer engagement center so you can better serve your customers.

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December 2018 Events

Join us for this second webinar in a 3-part series where we will discuss how intraday management with a mobile app is helping contact centers to connect and empower their agents.

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January 2019 Events

Join us for this third webinar in a 3-part series where we will demonstrate how to use a mobile app from a managerial and agent point of view, and also show how agents can view/change schedules, manage preferences, receive push notifications, shift trade, and more.

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