Learn from anywhere, at any time.

CCNG's virtual events bring expertise from across the industry to your desktop to make learning and networking accessible for contact center professionals...no matter where you’re located.

Learning knows no bounds, and neither should networking. We’ve designed CCNG’s virtual events to not only deliver unique content and knowledge to your desk regardless of location; we’ve set up discussion forums that spark event-based conversation before the big day, and keep it going well after it’s concluded.

Brew the coffee. Grab your headphones. Stretch your fingers.
You’re going to want to take notes.

Get a glimpse of our upcoming events:




June 2019 Events

Learn about the 5 best practices leading organizations are using to transform to AI self-service without compromising an ounce of Customer Experience (CX).

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July 2019 Events

Join this re-released conversation as we discuss how Best Western Hotels and Resorts' contact center used a continuous cycle of improvement to drive employee engagement 20% higher.

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Join us as we bring together the best contact center experts and hottest tools in the industry for you to optimize performance, hire right, and retain your best agents. These sessions will show you the strategies top people in the industry are using and recommend.

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How many different channels do your agents currently handle? Gartner predicts that by 2020 organizations will need to address 12 emerging customer channels. Are you prepared to handle this expansion? Join us as we discuss how to ensure your agents are prepared with the tools and processes they need to deliver exceptional customer engagements.

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Are you looking for new ways to engage your employees in either a work at home environment or traditional brick and mortar? During this webinar Vicki Brackett shares creative and proven ways to do just that!

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