Learn from anywhere, at any time.

CCNG's virtual events bring expertise from across the industry to your desktop to make learning and networking accessible for contact center professionals...no matter where you’re located.

Learning knows no bounds, and neither should networking. We’ve designed CCNG’s virtual events to not only deliver unique content and knowledge to your desk regardless of location; we’ve set up discussion forums that spark event-based conversation before the big day, and keep it going well after it’s concluded.

Brew the coffee. Grab your headphones. Stretch your fingers.
You’re going to want to take notes.

Get a glimpse of our upcoming events:




July 2019 Events

Join us as we bring together the best contact center experts and hottest tools in the industry for you to optimize performance, hire right, and retain your best agents. These sessions will show you the strategies top people in the industry are using and recommend.

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How many different channels do your agents currently handle? Gartner predicts that by 2020 organizations will need to address 12 emerging customer channels. Are you prepared to handle this expansion? Join us as we discuss how to ensure your agents are prepared with the tools and processes they need to deliver exceptional customer engagements.

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Are you looking for new ways to engage your employees in either a work at home environment or traditional brick and mortar? During this partner webinar, Vicki Brackett shares creative and proven ways to do just that!

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Join this partner webinar to be equipped with three models that can be implemented at any stage of CX maturity to link program spend directly to your organization's key financial outcomes.

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August 2019 Events

Is there a way to find the right balance between self-service and support? Join this partner webinar to learn the best methods to ensure your front line representatives get the support they need.

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What is speech analytics? Are you already using speech analytics, considering the use of speech analytics, or are you in the early stages of evaluation? Join this discussion as we share some key functionalities so you know what to look for as you evaluate various solutions.

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Join this partner webinar which will lead you through an outsourcing Self-Assessment you can apply to your business to help you take your customer experience to the next level.

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