Learn from anywhere, at any time.

CCNG's virtual events bring expertise from across the industry to your desktop to make learning and networking accessible for contact center professionals...no matter where you’re located.

Learning knows no bounds, and neither should networking. We’ve designed CCNG’s virtual events to not only deliver unique content and knowledge to your desk regardless of location; we’ve set up discussion forums that spark event-based conversation before the big day, and keep it going well after it’s concluded.

Brew the coffee. Grab your headphones. Stretch your fingers.
You’re going to want to take notes.

Get a glimpse of our upcoming events:




November 2017 Events

As customer service professionals, we sit in the midst of the most important paradigm shift within the industry today – the Digital Transformation. Join Tim Gogal, Director US East Digital Engagement for Avaya, as he discusses what this digital transformation means, why it matters, and how organizations are successfully redefining their contact centers for extended reach and impact.

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December 2017 Events

Chatbots, Omnichannel and Cloud are three top trends for contact centers. Join CCNG and Frank Tersigni, Altivon Chief Customer Officer, as we explore these trends individually, and discuss their collective implications. Learn about the reach of AI in the contact center, the road to true omnichannel, and why deployment choices should follow operational requirements.

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