Learn from anywhere, at any time.

CCNG's virtual events bring expertise from across the industry to your desktop to make learning and networking accessible for contact center professionals...no matter where you’re located.

Learning knows no bounds, and neither should networking. We’ve designed CCNG’s virtual events to not only deliver unique content and knowledge to your desk regardless of location; we’ve set up discussion forums that spark event-based conversation before the big day, and keep it going well after it’s concluded.

Brew the coffee. Grab your headphones. Stretch your fingers.
You’re going to want to take notes.

Get a glimpse of our upcoming events:

February 2019 Events

Are you looking to improve both your customer and employee experience? Then ring in 2019 and join us for a discussion on how machine learning analytics drives quality assurance. You will receive action oriented tips to help you streamline your quality monitoring program. Come prepared to ask questions!

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March 2019 Events

Do you want to be one of the world class organizations focused on enabling its customer service agents so they win at each customer interaction? Then join us for this interactive discussion and learn some tools and tricks to make your agents a leader in customer experience!

Find out more »