Learn from anywhere, at any time.

CCNG's virtual events bring expertise from across the industry to your desktop to make learning and networking accessible for contact center professionals...no matter where you’re located.

Learning knows no bounds, and neither should networking. We’ve designed CCNG’s virtual events to not only deliver unique content and knowledge to your desk regardless of location; we’ve set up discussion forums that spark event-based conversation before the big day, and keep it going well after it’s concluded.

Brew the coffee. Grab your headphones. Stretch your fingers.
You’re going to want to take notes.

Get a glimpse of our upcoming events:




May 2019 Events

Learn from your peers how to properly measure attrition costs, and discover what steps you should take to prepare your organization to address this chronic problem.

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How effective is your onboarding process? Are you experiencing good results and retaining employees, or is it time to look at your process differently? Join us as we discuss 3 key principles that call center leaders are applying to their business to improve results.

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Learn how to leverage the power of conversational AI through cloud-based virtual agents that automate the call types and chats traditionally handled by live agents.

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June 2019 Events

How do you ensure your customer service team is communicating accurate, complete information, and how do you know they are providing appropriate products/solutions to better serve your customers? Join us for a discussion as we explore how AI will improve both the employee and customer experience.

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Gamification is still a hot topic in contact centers today. Have you considered implementing gamification but need some additional insight and information on how to make the program successful? Join us as we discuss Convergent's gamification experience, actual metric improvement results, and ROI data.

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Why is there ongoing debate and angst about customer success not being treated as an equal partner to its sales peers? Join this webinar to discuss research and obtain guidance and opinions on how to end the angst.

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July 2019 Events

Join us as we bring together the best contact center experts and hottest tools in the industry for you to optimize performance, hire right, and retain your best agents. These sessions will show you the strategies top people in the industry are using and recommend.

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