Exceptional customer care is the result of learning, listening, and collaboration.

Contact centers around the world face similar challenges, yet so many continue to work in silos. CCNG is a community that has been breaking down barriers to enhance the contact center industry since 1991.

Connection Starts Here.

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Hiring and empowering your people.
Measuring and strengthening your processes.
Evaluating and implementing your technology.

How do you manage the critical aspects of improving your contact center's strategy and efficiency while empowering your people to deliver exceptional service on a day-to-day basis?

You don't do it alone.

CCNG is a Professional Peer Network for leaders in contact center and customer experience management who want to collaborate with others, shorten the learning curve, and make better business decisions.
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Meet

Regional events bring contact center professionals together to network, learn, and workshop common issues, while online forums foster daily connection.
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Learn

Frequent webcasts and aggregated news keep CCNG members in-the-know on industry trends and best practices from anywhere.
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Discuss

Online discussion groups allow for easy facilitation of ongoing conversation, collaboration, and knowledge sharing.
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  • CCNG Testimonial
    “I had the privilege of attending last year’s event as a first-time invitee. All of the participants are senior leaders in their contact centers who have profound levels of experience. It was refreshing for me to talk to other contact center leaders who are dealing with the same challenges with people, technology and customer experience. The presenters are all very experienced contact center professionals who delivered innovative perspectives that engaged the entire audience. The break-out sessions, networking events and venue were exceptional. The diversity of the industries represented created a dynamic environment that created plenty of takeaways to consider for my own business.”

    —Ryan Bradley
    Director of Center of Excellence, Erie Insurance
  • CCNG Testimonial
    “We are excited to share, actively participate, learn and listen to our colleagues about their successes and challenges. This event will be a great melding of the minds and building relationships. HP is looking forward to this Executive Summit.”

    —Roger Lee
    Senior Director – Product Marketing, HP
  • CCNG Testimonial
    “The CCNG Executive Summit serves to assemble leaders from best-in-class organizations who are committed to transformation initiatives within their enterprises that derive world-class customer experience. Bringing these cross-industry customer service champions together during this event provides a forum to connect, collaborate and contribute in conversations that spark innovation, thought leadership and next-generation strategies that will benefit their respective organizations, as well as the ecosystem of customer experience professionals that strive to evolve their organizations into more customer-centric enterprises.”

    —Anna Convery
    Chief Marketing Officer and EVP of Strategy, OpenSpan
  • CCNG Testimonial
    “The CCNG Executive Summit has been great in that it affords me the opportunity to connect with an exclusive group of thought leaders and senior level executives across various industries and disciplines. The success of conferences for me is determined by the innovative thought that is generated through collaborative conversations amongst attendees. After the event last year, I was able to immediately iterate on ideas that I shared and implement new processes that have worked for others.”

    —Eric Newton
    Director of Customer Support, CareerBuilder.com
  • CCNG Testimonial
    “The CCNG Executive Summit offered an exceptionally unique and engaging forum to interact with other leaders who are focused on further improving the experience their customers receive. The conversations and connections I experienced will be leveraged in the future as we look to expand the services provided to our members. Additionally, the vendor presentations were very timely as they hit on what is important in today’s competitive markets throughout all of our industries.”

    —Jim Lavery
    Vice President Contact Center Operations, Desert Schools Federal Credit Union
CCNG: your community for
connection, collaboration, and contribution.

In an industry that never stops evolving, you don't have to, either. Trust-centered relationships and perpetual learning are just a few of the things CCNG is built upon.

Learn more about what's behind CCNG, and where we're going.

Discover CCNG