CCNG Past Events

Peer connection to solve industry problems

CCNG Events

Past Events

March 28, 2024
2:00 pm - 3:00 pm

Future-Proofing Call Centers: Navigating the AI Revolution in Roles and Responsibilities In this session, we'll explore the innovative force that can turbocharge the heart and soul of your customer interactions […]

April 18, 2024
9:00 am - 12:00 pm
Aucera, 707 Mendham Blvd
Orlando, FL United States

Transform Your Leadership at our Exclusive Event! Aucera, in partnership with the Contact Center Networking Group (CCNG), is thrilled to invite you to a groundbreaking Regional Networking Event. Spearheaded by […]

May 16, 2024
9:00 am - 12:00 pm
First Financial Community Center, 1 East Fourth St.
Cincinnati, OH 45202 United States

First Financial Bank, in partnership with the Contact Center Networking Group (CCNG), is thrilled to invite you to an in-person Regional Networking Event. Spearheaded by Matt Woody, First Financial Bank, […]

June 27, 2024
2:00 pm - 3:00 pm
Online,

CCNG June Town Hall with Matt Armbruster, CEO of TwentyTwoEleven Ventures Matt Armbruster is an experienced leader in the WFM space, having spent the last 15+ years leading teams, building […]

July 30, 2024
2:00 pm - 3:00 pm
Online,

CCNG July Town Hall with Kirstyn Sansom, Founder of Sansom Consulting Kirstyn comes with over 20 years experience in HR and staffing.  Kirstyn's vision is to help companies create the […]

August 28, 2024
2:00 pm - 3:00 pm
Online,

CCNG August Town Hall Led by Bridgepointe Technologies Meet Your Member Facilitators  Scott Samborn Scott is an entrepreneur and business leader with a history of managing and growing technology organizations. […]

August 29, 2024
2:00 pm - 3:00 pm
Online,

This event is produced exclusively for CCNG Magnet Program members and senior leaders from the CCNG membership network. Brian Jeppesen, Director of Contact Center Operations for Fertitta Entertainment / Landry’s […]

September 12, 2024
9:00 am - 12:00 pm
Paramount, 4170 Ashford Dunwoody Rd NE
Atlanta, GA United States

Unraveling the AI Mysteries in Contact Centers  Aucera and Paramount, in partnership with the Contact Center Networking Group (CCNG), are proud to host an exclusive gathering of contact center leaders, […]

September 19, 2024
2:00 pm - 3:00 pm
Online,

CCNG September Town Hall: Keeping Customer Interactions Compliant And Avoiding Costly Lawsuits The Telephone Consumer Protection Act (TCPA) was implemented by an act of Congress in the 1990s, principally as […]

October 24, 2024
9:00 am - 12:00 pm
HGE, 8201 Corporate Drive
Hyattsville, MD 20785 United States

RSVP here! CCNG is thrilled to invite you to an in-person Regional Networking Event, hosted by member Cory Minzyk (Home Genius Exteriors). This event will delve into key topics around […]

October 31, 2024
2:00 pm - 3:00 pm
Online,

CCNG October Town Hall led by Vicki Brackett, Chief Knowledge Officer at Knowledgely Join us for an engaging Town Hall discussion on navigating the evolving customer experience landscape! In an […]

November 26, 2024
2:00 pm - 3:00 pm
Online,

CCNG's November Town Hall Will Be Led by Roger Lee, Senior VP, AI Success and Sustainability at Ruffalo Noel Levitz In 2025, contact centers must adapt to a rapidly evolving […]

March 2024
April 2024
Apr 18
April 18, 2024
Aucera, 707 Mendham Blvd
Orlando, FL United States
May 2024
May 16
May 16, 2024
First Financial Community Center, 1 East Fourth St.
Cincinnati, OH 45202 United States
June 2024
July 2024
August 2024
Aug 29
September 2024
Sep 12
September 12, 2024
Paramount, 4170 Ashford Dunwoody Rd NE
Atlanta, GA United States
October 2024
Oct 24
October 24, 2024
HGE, 8201 Corporate Drive
Hyattsville, MD 20785 United States
November 2024

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