RSVP here to the CCNG Regional Networking Event in Atlanta, Georgia.

Build a Smarter, Leaner Contact Center: Lower Costs While Improving Outcomes

Contact centers are under more pressure than ever to cut costs, without cutting corners. Fortunately, cost savings and CX gains don’t have to be mutually exclusive. In this session, we’ll break down where the most meaningful and measurable savings are happening today.

We’ll explore how virtual agents, agent assist, workforce tools, and smart outsourcing strategies are reducing cost-to-serve while improving experience. You’ll leave with actionable insights on how to identify low-disruption savings, justify tech investments with ROI, and build a business case that resonates with leadership.

The event is free to attend and open to all, including non-members, but an RSVP is required for location access.

CCNG Regional Event Atlanta 2026

Key Takeaways:

• Where and how virtual agents and agent assist deliver immediate cost savings
• How to optimize WFO/WFM tools to reduce staffing waste and improve service levels
• When to consider BPO — and how to structure partnerships that drive value
• How to measure and prove ROI to secure CX transformation funding
• The importance of aligning savings initiatives with experience and quality metrics

Why Attend:

If you’re responsible for CX operations, technology strategy, or budget accountability, this session is for you. You’ll hear practical insights and peer-tested strategies for delivering financial value from your contact center while keeping customers and agents at the center of the experience.

RSVP here to receive a calendar invite and address.