Build a Smarter, Leaner Contact Center: Lower Costs While Improving Outcomes Contact centers are under more pressure than ever to cut costs, without cutting corners. Fortunately, cost savings and CX gains don’t have to be mutually exclusive. In this session, we’ll break down where the most meaningful and measurable savings are happening today. We’ll explore […]
Silent Abandonment Is Costing Your Call Center Thousands: How to Stop Losing Agents and Customers Silent abandonment—customers and agents quietly leaving without clear warning—is one of the costliest hidden threats to call centers today. It silently erodes your budget, your customer loyalty, and your workforce engagement. This forum will clearly define what silent abandonment is, […]
CCNG September Town Hall with Adam Boelke, Managing Partner, The Alignment Advantage Group The date and topic for September's Town Hall will be announced shortly. Meet Your Member Facilitator Adam Boelke is the founder of the Alignment Advantage Group, a management consulting company specializing in Customer Service Optimization and Culture Consulting. He is a former […]
