Unraveling the AI Mysteries in Contact Centers Aucera and Paramount, in partnership with the Contact Center Networking Group (CCNG), are proud to host an exclusive gathering of contact center leaders, where we will delve into the most pressing topic at the forefront of our industry today: Artificial Intelligence (AI). AI continues to revolutionize the way […]
CCNG September Town Hall: Keeping Customer Interactions Compliant And Avoiding Costly Lawsuits The Telephone Consumer Protection Act (TCPA) was implemented by an act of Congress in the 1990s, principally as a tool to regulate telemarketing calls to consumer residences. The TCPA has undergone numerous updates since and the more recent changes have created a challenging […]
RSVP here! CCNG is thrilled to invite you to an in-person Regional Networking Event, hosted by member Cory Minzyk (Home Genius Exteriors). This event will delve into key topics around "Recruiting and Retention in Customer Service," focusing on proven strategies for attracting and retaining top talent through clear career paths, comprehensive training, and fostering a […]
CCNG October Town Hall led by Vicki Brackett, Chief Knowledge Officer at Knowledgely Join us for an engaging Town Hall discussion on navigating the evolving customer experience landscape! In an industry where change is constant, leaders need adaptable strategies and insights to stay ahead. This session will dive into the current shifts reshaping customer experience, […]
CCNG's November Town Hall Will Be Led by Roger Lee, Senior VP, AI Success and Sustainability at Ruffalo Noel Levitz In 2025, contact centers must adapt to a rapidly evolving landscape shaped by changing customer expectations, technological advancements, and the ongoing need for efficiency and personalized service. They will need to continue to focus on […]
CCNG's December Town Hall Open Forum The CCNG Community has had a full year of Town Hall meetings led by excellent presenters. The in depth conversations that these topics promote are an opportunity for all of us to learn more. Come ready to ask questions and give feedback to your fellow members! Led by […]
Alcon's Knowledge College Grad School Knowledge College Grad School is a skill-building and career-pathing program designed to empower associates by enhancing their expertise and preparing them for future opportunities within our organization. Associates can enroll in specialized tracks aligned to key topics such as data science, training, leadership, reporting & analytics, and change management. The […]
SPOTS ARE LIMITED SO RSVP HERE TO SAVE YOUR SPOT A New Leadership Course: Exploring the 7 Cs hosted on January 30 @ 2:00 pm - 3:00 pm EST The ‘Exploring the 7 Cs’ leadership course dives deep into the 7 culture principles that are necessary to effectively lift employee engagement, performance, and organizational alignment. […]
RSVP HERE: http://tinyurl.com/SparkCX-CCNG CX in Crisis: Join Us to Transform Your Customer Experience in 2025! The founders of Spark CX and the Contact Center Networking Group (CCNG) are proud to host this exclusive executive summit for CX leaders. We will discuss tactics you can implement in the first half of this year to ensure your customer […]
February 26 @ 2:00 pm - 3:00 pm EST Human Side of AI with Anthill: AI for the employee experience in contact centers. Many talk about using AI in the contact center for customer experience. Some talk about using AI to replace human agents. We at Anthill believe humans are here to stay. We see the opportunity […]
CCNG March Town Hall with Kirstyn Sansom, Founder of Sansom Consulting The date and topic for March's Town Hall will be announced shortly. Meet Your Member Facilitator Kirstyn comes with over 20 years experience in HR and staffing. Kirstyn’s vision is to help companies create the culture and leadership style that people are looking for. […]
SPOTS ARE LIMITED SO RSVP HERE TO SAVE YOUR SPOT Part 2 A New Leadership Course: Exploring the 7 Cs hosted on March 20th @ 2:00 pm - 3:00 pm EST The ‘Exploring the 7 Cs’ leadership course dives deep into the 7 culture principles that are necessary to effectively lift employee engagement, performance, and […]
