Create meaningful connections as a customer care professional

Peer connection to solve industry problems

Create meaningful connections as a customer care professional

Peer connection to solve industry problems

CCNG was established in 1991 to provide peer perspective and community to customer care professionals. We recognized that the customer care industry was complex and ever-changing. By fostering friendships and promoting togetherness, we have built a supportive community for customer care professionals to navigate this fast-paced industry.

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Judgement free zone

Allowing yourself and others to act as a sounding board without fear of judgment.

No gatekeepers

 

Open people policy so any member can connect with any other member. 

Give first, gain more

Create a ripple effect of positivity and support, leading to success not just for yourself but for the wider network.

No pushy sales pitches

Solutions are welcome but not from those only wanting a sale.

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Our Team

David Hadobas

Founder, President 
and CEO

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Lon Hendrickson

Executive Director, 
Magnet Program

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Maggie McCurdy

Member Community
Manager

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Jillian Saunders

Member Community
Manager

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Be part of a growing community of over

10000

professionals

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David Hadobas

After 10 years’ experience earned in sales, management, and marketing between Datapoint and Teknekron Infoswitch, David started CCNG in 1991 as he recognized the limited resources available for genuine education amongst contact center employees and management.

 

David’s mission to provide a for the people, by the people community where member-driven agendas guide events and conversations has held strong throughout CCNG’s development thus far. Peer learning and knowledge exchange have remained crucial to a successful industry — especially as call centers evolve into contact centers and the need for information explodes. Through three decades of this evolution, David has guided CCNG and its members through different modalities of facilitation and communication. 

 

When he’s not discovering new ways to foster the trusting communication of knowledge amongst contact center peers, David can most likely be found spending time with family and traveling with his wife.

Lon Hendrickson

With 25 years’ experience in executive positions with respected industry groups, solutions providers, and consulting firms in the contact center and customer care industry, Lon joined CCNG in 2004. He’s since taken the reigns as Executive Director of CCNG’s Magnet Program and hosts CCNG’s Perspectives on Leadership webcast series.


It’s the real-world experience, candid perspectives on critical tools and strategies, and active knowledge sharing amongst members as they spread excellence that makes Lon passionate about CCNG. And it’s the continuous exploration of new ideas and building of more effective programs that has him in love with the industry, overall.


When he’s not serving CCNG’s members or authoring articles, blogs, and industry whitepapers, you can likely find Lon exploring the outdoors — particularly the adventures that await in Colorado’s Rocky Mountains.

Maggie McCurdy

Maggie is a Co-Member Coordinator for CCNG and is the go-to person for all membership questions or needs. Since July  2022, Maggie has led planning member Town Halls, membership renewals, and helping new members get connected to the community through Slack and events. Maggie believes that a rising tide lifts all boats and that is why she is passionate about fostering mutually beneficial member connections. Outside of CCNG, Maggie is an environmental engineer focusing on water resources management. 

Jillian Saunders

Jillian Saunders is a Co-Member Coordinator for CCNG and primarily focuses on planning and organizing CCNG Regional Networking Events. Jillian has been working with the CCNG team ever since March 2023 and loves being able to attend virtual town halls and interact with members while planning in-person events. When not working to cultivate connections between current and prospective CCNG members, you can find Jillian in a neuroscience laboratory researching the brain!