Next-Level Employee Engagement and the Future of Contact Centers

Spearheaded by Scott Baker, Envision Dallas and CCNG member, this event will feature an outstanding lineup of industry leaders, including James Ashworth, former Vice President of the Southwest Airlines Contact Center, King White, CEO of Site Selection Group, and senior leadership from Humach. Join us for an exciting discussion on Next-Level Employee Engagement and the Future of Contact Centers. 

These seasoned contact center veterans will offer their perspectives, encourage open collaboration, and spark fresh ideas on navigating the ever-changing future of our industry. We’ll also showcase a brief demonstration of innovative technology designed to support blind and visually impaired contact center personnel—highlighting how inclusion and accessibility can be integrated into modern operations.

The event is free to attend, but an RSVP is needed for gate access and catering purposes.

DFW 2025 Regional Networking Event

Topics to be discussed:

• James Ashworth will share insights from his extensive experience in driving employee engagement.
• King White will explore what lies ahead for contact centers—covering global location strategies, hybrid workplace models, wage trends, and more.

Why you can’t miss it:

• Expert panel
• Innovative technology demonstrations
• Authentic networking opportunities