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Did you know that up to 70% of CX initiatives fail to realize their full potential, and MIT just announced that companies are seeing a 90% failure rate in AI proof of concept?
These lost opportunity costs are staggering, and in our next CCNG townhall on September 11th, LinkedIn Top Voice, Adam Boelke, will share why companies are consistently overlooking the underlying reasons behind lackluster results and the 4 steps necessary to bridge that last mile in your CX and AI strategy to achieve peak performance.
Adam Boelke is the founder of the Alignment Advantage Group, a management consulting company specializing in Customer Service Optimization and Culture Consulting. He is a former VP of Operations with over 30 years of experience leading Call Center Operations for Fortune 500 companies and others. He is an award-winning expert in call center operations.
