Knowledge Management Education Series – Part 3 of 3

When done right, knowledge management can absolutely increase employee and customer satisfaction, decrease training costs, reduce handling times, and boost sales. It is the most valuable, fundamental capability of every great service organization. Join us for this exclusive, executive series. Each session provides expert insight and live Q&A.  

Register here, RSVP confirmation to follow.

Session 3: “From Theory to Practice: What Good Knowledge Management Actually Looks Like”

Hosted by Vicki Brackett, Head of CX and Chief Knowledge Officer of Knowledgly, and Lon Hendrickson, Executive Director of the CCNG Magnet Program

Summary:

This session brings the concepts of knowledge management to life. You’ll see real-world components of an effective KM strategy in action and understand what it takes to move from disjointed tools and good intentions to a unified, high-performing knowledge culture. We’ll walk through visual examples across multiple platforms to show how strategy, governance, and execution come together.

Key takeaways:

• Why ownership, governance, and adoption are non-negotiable for KM success
• See multiple systems in action, demonstrating key components of knowledge management
• What a modern, scalable knowledge strategy looks like  

Wednesday, March 4, 2026. 1:00 – 1:30 pm (Central Time)