Cincinnati, Ohio – Regional Networking Event

First Financial Bank, in partnership with the Contact Center Networking Group (CCNG), is thrilled to invite you to an in-person Regional Networking Event. Spearheaded by Matt Woody, First Financial Bank, First Vice President, and distinguished CCNG Member, we’re focusing on “Staffing the Contact Center in the Post-Pandemic Era and Beyond.” Following this will be a group-based panel discussion for a deeper conversation about staffing, training, and technology integration. Hear how we’ve evolved our hiring, staffing, and training models to achieve consistent Contact Center performance success within our Consumer, Business, Digital, and Video Banking teams. We’ll discuss the hurdles, adjustments, and key strategies we tested and employed over the past 4 years.

RSVP: https://tinyurl.com/Ohio-2024

TOPICS:

• Training and Knowledge Management
• Accelerating Development with AI and Digital Training
• Attracting and Retaining Today’s Talent
• Workforce Management Strategy
• New Skills for Frontline Leadership
• Balancing Technological Advancement and the Human Touch

WHY YOU CAN’T MISS IT:

• Uncover cutting-edge leadership strategies
• Exchange insights with peers, enriching your knowledge
• Connect with fellow professionals in-person, opening doors to new opportunities