In a recent CCNG member Town Hall event, members Vicki Brackett and Kevin Zyskowski led a discussion on improving employee engagement. Through case studies they explained how to optimize processes to keep employees engaged through onboarding and training, scheduling, and career development.
Vicki shares that when employees don’t feel engaged at work, there is a negative chain reaction of events that affect every KPI in the organization. This chain reaction impacts both top line revenue and bottom-line contribution, as well as every department supporting the contact center and every leader inside the business unit. Here Vicki Brackett, from livepro, explains what happens when employees are not engaged at work and how this chain reaction of events negatively impacts the organization in so many ways.
