In a fast-paced industry like contact centers, it is important to hire quickly without sacrificing accuracy.
I recently spoke with David Hadobas of CCNG to discuss this important topic. Our discussion centered around how an automated communication screening process empowers recruiters to focus their time on qualified talent, saving the recruiters hours—and often days—to screen for omnichannel bilingual talent. With AI and machine learning, recruiters can rely on quick, accurate, and actionable data every single time.
Emmersion proves speaking and writing ability for contact centers and BPOs around the world. Our fully automated and adaptive language assessment engine provides accurate and immediate testing for speaking, writing and grammar in more than 10 global languages. With proper ability screening at the beginning of the hiring process, global contact centers are more quickly, accurately, and affordably hiring top talent, reducing turnover and improving customer satisfaction scores.
Immediate results lead to immediate decisions – so recruiters can extend offers before candidates walk out the door. And the benefits stretch even beyond the hiring and recruiting process. By improving accuracy, agents will feel more confident in their positions and are more likely to stay. When qualified and confident agents fill the seats of the contact center, customers and clients will receive the customer service they expect – and deserve.
To learn more we invite you to view the full interview “The Real Value of Great Communication.”
Deken is a CCNG member working with Emmerision as Director of Enterprise Sales in Lehi, Utah.
