You’ve heard me say the most powerful–and overlooked–tool in the contact center is your professional network. Some of the most underutilized ways to leverage your connections and colleagues come from engaging the internal aspects of your network. This week we focus on three inside strategies that will create more value for you, your team, the organization … and your network!
It’s just as important to build relationships within your current organization as it is to do so with external colleagues. Making an effort to build a strong internal network will help you impact your current organization and can provide an effective support system. Plus, your internal connections can also be great sources for new external relationships. Mentors, peers and colleagues are a source of valuable professional connections.
You will expand the value of your network dramatically when you get your team engaged. An initial connection between senior leaders is easily expanded to bring together members of both leadership teams … and from there throughout the organization. Remember to connect functional leaders for WFO, QA, Training, IT, etc. When you do, the opportunity to share and learn grows beyond the initial relationship and offers valuable, lasting impact across the enterprise.
Use your network to grow your network organically. Focus on colleagues who will actively extend support and share insight. Ask your trusted connections for connections. Who do they recommend? Who do they find valuable? The goal is not to amass a larger audience, but to build important personal and professional relationships that enhance your knowledge and expand your abilities. Start organically and build a powerful network of experienced peers you can reach out to throughout your career.
Check back for more ways you can build a truly powerful professional network. For a complete list of all 24 best practices you can use this link for a copy of the full white paper. You’ll get a pdf you can save and share, and immediate access to the content online.
Best Practices For A Powerful Professional Network series:
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Part 2: Expand Your View
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Part 3: Accelerate Decision Making
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Part 4: Proactive Care and Attention
