A Rock-Solid Recognition Program is key to fostering an infectious environment of consistent improvement and achievement.
The core of any organization’s success resides with its employees. They want to be in the know, understand how their contributions affect the bigger picture, and know that their leaders value them.
Creating a Rock-Solid Recognition Program is the 1st step in showing employees that they are valued. However, not all employees will be recognized, which means that the company risks higher attrition levels, loss of customer satisfaction and loss of profit.
Engaged employees increase productivity by 14%, increase customer ratings by 10%, increase sales by 18%, increase profitability by 23%, and increase organizational participation by 13%.
Effective Rock-Solid Employee Engagement must be a part of the fabric of the organization. Supervisors, Managers, Directors, and all members of the departmental leadership team can implement strategies to foster an environment of inclusion and create Rock-Solid Employee Engagement.
Leaders can host open Forums for employees to share their thoughts and help decide on actionable steps. Host a communication game where everyone tells a story and the last person tells the story out loud to the group. This creates laughter and fun amongst the group.
In some cases, employee’s schedules can be a pain point. Where possible, ask for employee input and allow for flexibility.
Employee surveys are a great way to get employee feedback and implement changes where possible. Be transparent with what was shared and what actions the organization may take. If the company is smaller or does not want to invest in employee survey software, create an employee suggestion box.
Leverage employee strengths to spread best practices and show employees that you value their knowledge. Add a game to an existing incentive to make it more exciting. Create a Leader version so that the Leaders understand the activity.
Middle management has the most impact on customer-facing individuals, and lacks the requisite training and tools to fulfill their roles effectively. This leads to disengagement and a lack of support for these leaders.
Creating a Rock-Solid Leadership Development Program means investing in middle management and arming the company for potential growth.
Leaders play a critical role in Employee Engagement, and a Rock-Solid Communication Plan and Rock-Solid Change Management Plan are the ultimate game-changers. With these tools in our arsenal, we’re not just chasing fleeting success, we’re building a long-lasting legacy of Employee Engagement excellence.
A Rock-Solid Employee Engagement Strategy strengthens employees’ passion, elevates their happiness, and transforms them into client-service superstars. This surge of enthusiasm cascades into the realm of the overall customer experience, and provides a treasure trove of benefits for both customers and the company’s long-term stability.
CCNG member Simone Forman is a 25 year customer care veteran leading and fostering highly collaborative relationships across contact center organizations. Her proven track record has focused on helping companies create balance between people and processes to supercharge customer satisfaction and business results.
