At CCNG, we know strong brands are built on exceptional customer care.It's why we've dedicated our efforts to creating and cultivating a community for the people that make exceptional customer care possible.
CCNG was born in 1991 from a simple “what if?” What if you could enter a room with people like yourself? What if there was a user group independent of the technology being sold? What if there was an easy way to collectively share unbiased information and experiences; to have a voice amongst my peers?
After a quick realization that trade shows and magazines weren't going to satisfy this desire for community and information exchange, David Hadobas launched CCNG. From hand-written letters to in-person visits and 1-800 numbers to multi-channel support, the customer care industry hasn't stopped evolving over the 25+ years since CCNG's start, yet our core principles have remained largely the same.
Together with our members, we believe in:
Long-term success is based on establishing trust-centered relationships. CCNG events encourage in-person and personal relationships that start with a handshake, while our digital community's relationships thrive on high-value conversations and honest, thoughtful information sharing.
We believe in removing bias from the technology equation. We consider technology from the standpoint of how it can improve the issues our members and industry are dealing with at the moment, and believe that customer care professionals talking to other professionals leads to better decisions in tech investments.
From CCNG's inception, we've been learning and building alongside our members to match the ever-changing needs of the customer. To us, learning equals investment, and investment equals progress. We'll never just be “there” -- but we'll always be improving.
Leaders serving leaders.
Meet the people powering CCNG:
Founder, President and CEO
David HadobasFounder, President and CEO
After 10 years' experience earned in sales, management, and marketing between Datapoint and Teknekron Infoswitch, David started CCNG in 1991 as he recognized the limited resources available for genuine education amongst contact center employees.
David's mission to provide a for the people, by the people community where member-driven agendas guide events and conversations has held strong throughout CCNG's development thus far. Peer learning and knowledge exchange have remained crucial to a successful industry -- especially as call centers evolve into contact centers and the need for information explodes. Through three decades of this evolution, David has guided CCNG and its members through different modalities of facilitation and communication.
When he's not discovering new ways to foster the trusting communication of knowledge amongst contact center peers, David can most likely be found jetsetting around the world or spending time with family.
Michelle PorterfieldDirector, Member Operations
As Director of Member Operations, Michelle oversees the details for all CCNG events, and works directly with CCNG's industry partners and consultants to provide the best experience possible.
Since joining CCNG in 2001, Michelle has powered innumerable relationships through events and marketing, while actively engaging CCNG members and partners through knowledge and insight sharing to create relationships of their own.
Michelle's previous work as a legal secretary/paralegal at a civil defense law firm in California prepared her for a role where organization and communication are critical in the planning of field and virtual events, as well as online discussions.
When Michelle's not nurturing relationships or creating new ones, you'll most likely find her spending time with family or nose deep in a good book.
Lon HendricksonExecutive Director, Magnet Program
With 25 years' experience in executive positions with respected industry groups, solutions providers, and consulting firms in the contact center and customer care industry, Lon joined CCNG in 2004. He's since taken the reigns as Executive Director of CCNG's Magnet Program and hosts CCNG's Perspectives on Leadership webcast series.
It's the real-world experience, candid perspectives on critical tools and strategies, and active knowledge sharing amongst members as they spread excellence that makes Lon passionate about CCNG. And it's the continuous exploration of new ideas and building of more effective programs that has him in love with the industry, overall.
When he's not serving CCNG's members or authoring articles, blogs, and industry whitepapers, you can likely find Lon exploring the outdoors -- particularly the adventures that await in Colorado's Rocky Mountains.