This event is produced exclusively for CCNG Magnet Program members and senior leaders from the CCNG membership network. Brian Jeppesen, Director of Contact Center Operations for Fertitta Entertainment / Landry’s / Golden Nugget, will take us through their successful implementation of customer-facing Conversational AI in the Voice Channel. We'll all discuss what they did, what they […]
Unraveling the AI Mysteries in Contact Centers Aucera and Paramount, in partnership with the Contact Center Networking Group (CCNG), are proud to host an exclusive gathering of contact center leaders, where we will delve into the most pressing topic at the forefront of our industry today: Artificial Intelligence (AI). AI continues to revolutionize the way […]
CCNG September Town Hall: Keeping Customer Interactions Compliant And Avoiding Costly Lawsuits The Telephone Consumer Protection Act (TCPA) was implemented by an act of Congress in the 1990s, principally as a tool to regulate telemarketing calls to consumer residences. The TCPA has undergone numerous updates since and the more recent changes have created a challenging […]
RSVP here! CCNG is thrilled to invite you to an in-person Regional Networking Event, hosted by member Cory Minzyk (Home Genius Exteriors). This event will delve into key topics around "Recruiting and Retention in Customer Service," focusing on proven strategies for attracting and retaining top talent through clear career paths, comprehensive training, and fostering a […]
CCNG October Town Hall led by Vicki Brackett, Chief Knowledge Officer at Knowledgely Join us for an engaging Town Hall discussion on navigating the evolving customer experience landscape! In an industry where change is constant, leaders need adaptable strategies and insights to stay ahead. This session will dive into the current shifts reshaping customer experience, […]
CCNG's November Town Hall Will Be Led by Roger Lee, Senior VP, AI Success and Sustainability at Ruffalo Noel Levitz In 2025, contact centers must adapt to a rapidly evolving landscape shaped by changing customer expectations, technological advancements, and the ongoing need for efficiency and personalized service. They will need to continue to focus on […]
CCNG's December Town Hall Open Forum The CCNG Community has had a full year of Town Hall meetings led by excellent presenters. The in depth conversations that these topics promote are an opportunity for all of us to learn more. Come ready to ask questions and give feedback to your fellow members! Led by […]
SPOTS ARE LIMITED SO RSVP HERE TO SAVE YOUR SPOT A New Leadership Course: Exploring the 7 Cs The ‘Exploring the 7 Cs’ leadership course dives deep into the 7 culture principles that are necessary to effectively lift employee engagement, performance, and organizational alignment. I call them the ‘Cs of Success.’ This easy-to-follow program contains […]
Alcon's Knowledge College Grad School Knowledge College Grad School is a skill-building and career-pathing program designed to empower associates by enhancing their expertise and preparing them for future opportunities within our organization. Associates can enroll in specialized tracks aligned to key topics such as data science, training, leadership, reporting & analytics, and change management. The […]
RSVP HERE: http://tinyurl.com/SparkCX-CCNG The founders of Spark CX and the Contact Center Networking Group (CCNG) are proud to host this exclusive executive summit for CX leaders. We will discuss tactics you can implement in the first half of this year to ensure your customer experience is brighter in 2025. In the opening paragraph of the CCW […]
February's Town Hall Topic Will Be Announced Shortly Meet Your Member Facilitator Laura Silvester Laura Silvester is the Chief Operating Officer and Head of Product at Anthill. Anthill AI is the leading automation platform built for the frontline workforce. Laura is an active AI executive and advisor, community-builder, educator, and life-long learner. Laura has […]
CCNG March Town Hall with Kirstyn Sansom, Founder of Sansom Consulting The date and topic for March's Town Hall will be announced shortly. Meet Your Member Facilitator Kirstyn comes with over 20 years experience in HR and staffing. Kirstyn’s vision is to help companies create the culture and leadership style that people are looking for. […]
