CCNG October Town Hall with Vicki Brackett
CCNG October Town Hall led by Vicki Brackett, Chief Knowledge Officer at Knowledgely Join us for an engaging Town Hall discussion on navigating the evolving customer experience landscape! In an […]
12 events found.
Events
-
-
Online
-
-
CCNG November Town Hall with Roger Lee
OnlineCCNG's November Town Hall Will Be Led by Roger Lee, Senior VP, AI Success and Sustainability at Ruffalo Noel Levitz In 2025, contact centers must adapt to a rapidly evolving landscape shaped by changing customer expectations, technological advancements, and the ongoing need for efficiency and personalized service. They will need to continue to focus on […]
-
-
CCNG December Town Hall Open Forum
OnlineCCNG's December Town Hall Open Forum The CCNG Community has had a full year of Town Hall meetings led by excellent presenters. The in depth conversations that these topics promote are an opportunity for all of us to learn more. Come ready to ask questions and give feedback to your fellow members! Led by […]
-
-
CCNG January Town Hall on Alcon’s Knowledge College Grad School
Alcon's Knowledge College Grad School Knowledge College Grad School is a skill-building and career-pathing program designed to empower associates by enhancing their expertise and preparing them for future opportunities within our organization. Associates can enroll in specialized tracks aligned to key topics such as data science, training, leadership, reporting & analytics, and change management. The […]
-
Round Table on A New Leadership Course: Exploring the 7 Cs
SPOTS ARE LIMITED SO RSVP HERE TO SAVE YOUR SPOT A New Leadership Course: Exploring the 7 Cs hosted on January 30 @ 2:00 pm - 3:00 pm EST The ‘Exploring the 7 Cs’ leadership course dives deep into the 7 culture principles that are necessary to effectively lift employee engagement, performance, and organizational alignment. […]
-
-
Austin, TX Regional Networking Event
SparkCX Austin, TX, United StatesRSVP HERE: http://tinyurl.com/SparkCX-CCNG CX in Crisis: Join Us to Transform Your Customer Experience in 2025! The founders of Spark CX and the Contact Center Networking Group (CCNG) are proud to host this exclusive executive summit for CX leaders. We will discuss tactics you can implement in the first half of this year to ensure your customer […]
-
CCNG February Town Hall led by Laura Silvester, COO and Head of Product, Anthill
February 26 @ 2:00 pm - 3:00 pm EST Human Side of AI with Anthill: AI for the employee experience in contact centers. Many talk about using AI in the contact center for customer experience. Some talk about using AI to replace human agents. We at Anthill believe humans are here to stay. We see the opportunity […]
-
-
Round Table on A New Leadership Course: Exploring the 7 Cs Part 2
SPOTS ARE LIMITED SO RSVP HERE TO SAVE YOUR SPOT Part 2 A New Leadership Course: Exploring the 7 Cs hosted on March 20th @ 2:00 pm - 3:00 pm EST The ‘Exploring the 7 Cs’ leadership course dives deep into the 7 culture principles that are necessary to effectively lift employee engagement, performance, and […]
-
-
CCNG April Town Hall Led by Kirstyn Samson, Founder of Samson Consulting
CCNG April Town Hall with Kirstyn Sansom, Founder of Sansom Consulting Please join us on April 29th at 2 PM EST for our Town Hall Event. The topic of this Town Hall will be announced shortly. Meet Your Member Facilitator Kirstyn comes with over 20 years experience in HR and staffing. Kirstyn’s vision is to help […]
-
-
Phoenix, AZ Regional Networking Event
Scottsdale, Arizona Scottsdale, AZ, United StatesRSVP here to the CCNG Regional Networking Event in Phoenix, Arizona. The Human Edge in CX Join us for this exciting event, where we will discuss tactics you can implement in 2025 to improve customer experiences, do more with less, and demystify all this talk of artificial intelligence (AI) revolutionizing our industry. It turns out that […]
-
CCNG May Town Hall Led by John Sorenson, Global Customer Success Executive, Cypress
Leading Digital Transformation with John Sorenson, Global Customer Success Executive, Cypress Join a dynamic conversation with seasoned CX leaders as we explore how evolving customer expectations, AI, and digital-first behaviors are reshaping the landscape. This session goes beyond tech trends—it's about leading meaningful transformation that aligns customer experience, operational excellence, and business outcomes. Come ready […]
-
-
CCNG June Town Hall Led by Nate Brown of Metric Sherpa
CCNG June Town Hall Led by Nate Brown of Metric Sherpa Maximizing Value Through Balanced Service Interactions Executives demand faster results, happier customers, and shrinking budgets. It’s a high-stakes juggling act—chasing efficiency without sacrificing connection. To make matters even more difficult, the vast majority of metrics we use to measure customer service/contact center performance are […]