|8:00am||Check-In and Networking Breakfast|
|8:30am||Welcome and Introductions|
Member Discussion "Customer Experience Pledge" - Led by Craig Borens, Assistant VP Customer Care Center, Grange Insurance
Town Hall - An open forum to share your ideas and perspectives. Suggested topics include:
|10:45am||Continuing the Discussion|
|12:15pm||Closing Q&A / Post-Event Networking|
|12:30pm||Site Tour of Grange Insurance Customer Operations Center|
Click here to download a map with directions and parking information for Grange Insurance. Pay special attention to the instructions for validation of your parking ticket.
Upon your arrival you will need to check in with security, show a photo ID, and be escorted to the meeting room.