|8:00am||Check-In and Networking Breakfast|
|8:30am||Welcome and Introductions|
Member Discussion "Customer Experience Pledge" - Led by Craig Borens, Assistant VP Customer Care Center, Grange Insurance
Town Hall - An open forum to share your ideas and perspectives. Suggested topics include:
|10:45am||Continuing the Discussion|
|12:15pm||Closing Q&A / Post-Event Networking|
|12:30pm||Site Tour of Grange Insurance Customer Operations Center|
Watch for details regarding parking at Grange Insurance as all attendees will need a parking voucher.
Upon your arrival you will need to check in with security, show a photo ID, and be escorted to the meeting room.