More and more customer communication is depending on digital channels. In a recent CCNG webinar Heather Pena Director, Webchat & Operations at NRG Energy shares how communication with their customers is changing and evolving. NRG has a group of power and power service companies serving over 3.7 million recurring customers across the country.
Listen as Heather shares insights to their multi brand support and communication styles. She shares how they keep their focus on the customer experience using a unique mix of call center, online / digital, direct and alternative customer communications.
Heather describes the NRG strategic initiatives –
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Digital Experience
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Digital Innovation
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Digital Operations
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Digital Platforms
NRG is an energy company powered by people and built on dynamic retail brands with diverse generation resources.
