What is CCNG Membership?
CCNG Membership grants you exclusive access to a community of Contact Center, Customer Service, and Customer Experience Management Professionals for networking, thought leadership, and sharing best practices.
Who are CCNG Members?
Contact Center, Customer Service, and Customer Experience Management Professionals who desire to network, build relationships, and share best practices.
Who can become a CCNG Member?
All Call Center, Contact Center, Customer Service, and Customer Experience Management Professionals are invited to participate in the CCNG Member Network.
My center is not the typical inbound customer service center.
Is there a place for us in the CCNG Member Network?
Our members come from all sizes of contact centers in many different industries in many different locations. While there are some obvious differences between companies, we find that we face many of the same challenges.
The interaction within the CCNG Member Network is routed in best practice sharing and networking. Being able to network and interact with other Contact Center Professionals can be a valuable tool to help your center succeed. Even though someone has a different format for their center, it doesn't mean that their ideas won't work for you and your center.
Is my CCNG membership only valid in my region?
Your CCNG membership is valid nationwide. CCNG Members are invited to attend any single day event throughout the country. Please preregister for each event you wish to attend so we can anticipate your arrival.
I'm not a member. Can I attend a CCNG event?
CCNG members receive priority access to events. Limited guest passes may be available If there are any seats remaining.
What is the theme of CCNG events?
The theme of CCNG events is Customer Experience and Engagement. Some of the topics that fall under this general theme include:
- Customer Feedback & Satisfaction
- Social Media & Social Care
- Self Service & Support
- Workforce Management
- And More ...
What is the format of a CCNG event?
There are four components to each highly interactive face-to-face event:
- Member Discussion
- Group Dialogue - An Open Town Hall
- Continued Discussions
- Peer Groups
Do I need to pre-register for CCNG events?
Yes, preregistration is required for all CCNG events.
Can someone attend a CCNG event in my place?
Since CCNG Membership or payment of a non-member registration fee is required in order to attend an event, you are unable to let someone take your place.
Can I pay at the door to attend a CCNG event?
All membership fees and/or registration fees must be paid in full prior to the event. CCNG does not accept payment at the door.
What if I want to send multiple team members to multiple events?
We suggest you purchase a CCNG Flex Team Membership. If you need assistance, please contact us at email@example.com.
Can I host a CCNG event?
The majority of CCNG events are held at a CCNG member's customer operations facility. Hosting an event is a great way to showcase your center and have Contact Center professionals interact with your team. If you would like to be considered as a host site, please contact us at firstname.lastname@example.org.
How can my boss be involved?
Executive Summit is an executive level forum for customer service, customer contact, and customer engagement professionals. This 1 ½ day executive event brings together accomplished leaders from across the industry to share proven strategies and innovative best practices.
How can industry representatives participate in CCNG?
CCNG encourages industry vendors, consultants, and third party companies to participate in the CCNG Network for peer networking and educational best practice/knowledge sharing. Product presentations and selling are not permitted. Lack of consideration of this policy may result in forfeiture of membership and/or event access.
Is there somewhere to post a job opening?
CCNG Members are invited to join the CCNG - Contact Center Network Group on LinkedIn to post a job opening.