In less than 90 days the world changed and customer care changed with it. Organizations, customers and staff are unsettled. Expectations are moving targets and operations are in flux. However, for many contact centers it’s now time to focus on the new path forward. Once again, your ability to navigate a constantly changing environment and overcome new challenges will determine your ability to deliver great customer service and continued success. But, don’t think you have to do it alone.
You can lean on your network!
A strong network of colleagues to share knowledge and provide support is a powerful way to explore new ideas and steer clear of trouble. Tapping into the collective knowledge of your network is often a faster, cheaper, more effective way to improve performance throughout your organization. That’s why we develop our networks in the first place!
We can all lean heavily on the knowledge and experience of our networks. It gives us …
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a reliable source of practical knowledge, fresh ideas and proven strategies,
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candid insight and experience from colleagues and thought leaders,
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the ability to accelerate programs, and eliminate missteps, mistakes and errors, and
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the opportunity to also be a resource for our peers.
It’s likely the value of your professional network is greater now than ever before. Conversation, candid discussion and knowledge sharing with a trusted network of experienced peers is an effective way for us to navigate this constantly changing industry. It gives you the ability to condense time frames, accelerate program development and streamline implementations.
Industry benchmarks, trend analysis, and accepted best practices all help shape your strategic decisions. But understanding how these data are effectively applied in your unique business context is a complex issue–one that is best achieved through candid dialogue among peers. Tapping into these shared experiences and professional relationships is how good contact centers get better!
We at CCNG have always believed the most powerful–and underutilized–tool in the contact center is your personal professional network. Make the commitment to reach out to yours. Reconnect, ask for input, offer insights and share perspectives. Use it to help navigate this unsettled landscape. That’s how you unlock the real value.
I hope you and your teams are healthy, safe, and managing as best as possible through these challenging times. Remember to lean on the knowledge and experience of your network as you find that new path forward. Don’t hesitate to reach out–we’re here to help.
At CCNG, we know strong brands are built on exceptional customer care. It’s why we’ve dedicated our efforts to creating and cultivating a community for the people that make exceptional customer care possible. Join us!
