Contact center professionals: It’s your turn to have a voice.

For decades, the staff and management delivering customer service have quietly worked, day-in and day-out, to make sure the voice of the customer is heard, amplified, and answered. Success is prevalent, yet one thing has gone forgotten: Your voice, your need to share your experience, and your need to gain the perspectives of others in the contact center industry.

Enter CCNG: A Professional Peer Network dedicated to the people powering brands.

CCNG is a community built on trust, relationships, and learning for contact center professionals and management who don’t have hours to spend Googling answers, are sick of being sold on solutions that aren’t relevant, and, above all, care deeply about providing both employee and customer satisfaction.

Through the connections, collaboration, and community fostered at CCNG, members shorten their learning curve, steer clear of mistakes, validate their progress, and become exceptional at doing better with less. The end result? A more positive, engaged environment at your contact center, and a higher level of satisfaction amongst your end customers.



Sharpen your skills. Strengthen your network.
CCNG membership plans are built to suit your needs. Preview our plans below, then get in touch to build yours today:


Individual Membership Plan

Individual mid-level managers.

What’s included:
  • Regional field event invitations
  • Virtual, live member perspective webinars
  • Online forums focused on member-related topics
  • Shared and searchable member-generated knowledge base
Please complete this form to get started with your membership
$300/year





Corporate Member Plan

A flexible option for multiple mid-level managers within a single organization.

What’s included:
  • Regional field event invitations
  • Virtual, live member perspective webinars
  • Online forums focused on member-related topics
  • Shared and searchable member-generated knowledge base
Please complete this form and we will get get back to you promptly with a customized membership plan







Magnet Plan

Our custom solution for Senior-level directors, vice presidents, and advisors.

What’s included:
  • Industry-wide network of executive peers
  • Best-practice Knowledge Sets, concierge service, industry research, and more
  • Invitation to attend our exclusive Executive Summit
  • All features of the Individual membership plan
Please complete this form and we will get get back to you promptly with a customized membership plan









You + your team spend your days serving others. It’s our turn to serve you.

Need to renew your individual membership? Log in now