What will contact center work environments look like in the coming months? Remote workers, in-office workers, a combination? Darrius Jones recently led a Town Hall conversation with members to discuss the critical steps in the journey to the next normal of hybrid work for contact centers including –
– The Reaction and Response to the pandemic crisis and how to shift back to the office contact center
– The Redesign and Rework process, identifying groups that will remain remote workers, workers going back to the office contact center operation and those workers who will do both
– The Reinvention of your New Work Model
What is your post Covid-19 work plan? What is your path back to the office? What technologies are helping or holding you back to make this change? Or are your policies, procedures and culture the obstacles to change?
Listen to the brief introduction from Darrius as he addresses these issues and drives our conversation on the new world of Hybrid Working for contact center operations.
Darrius Jones serves as Executive Vice President and Chief Strategy Officer and interim Chief Marketing Officer at Poly.
