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In this session, we’ll explore the innovative force that can turbocharge the heart and soul of your customer interactions – your AI-empowered contact center team. When we embed AI in our operation, it changes and elevates the roles of everyone involved – from the frontline agents to the entire management team. Because of AI, we’re at a pivotal moment where we must revise how we think of and manage our people. We won’t retain the talent we need to survive if we don’t. Join us to discuss how we can strip away the complexities to reveal how AI and the human touch can combine to future-proof your contact center.
Kathryn Jackson
Kathryn is the Co-Founder of Response Learning Corporation, a consulting company devoted to making the complex simple for contact center professionals.