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This event is produced exclusively for CCNG Magnet Program members and senior leaders from the CCNG membership network. Brian Jeppesen, Director of Contact Center Operations for Fertitta Entertainment / Landry’s / Golden Nugget, will take us through their successful implementation of customer-facing Conversational AI in the Voice Channel. We’ll all discuss what they did, what they learned, and insights for colleagues exploring or expanding the use of AI in their contact centers.
JOIN US: Thursday, August 29th at 2-3pm Eastern Time*. Registration information for this virtual event will be sent to you later this week. There will be plenty of time for Q&A, so bring your questions, share your experiences, and add your voice to the conversation. If you have any questions please reach out to Lon at lhendrickson@ccng.com.
*Please note when you click ‘add this to your calendar’ below it reflects the correct time zone. Thanks!