Beyond the Contact Center: Building Influence and Driving Change

Great ideas don’t create change – leaders do.

Join CCNG on October 8 for an interactive networking event designed for CX leaders who want to expand their sphere of influence, gain stronger organizational alignment, and successfully drive initiatives across the finish line. Our panel of experienced CX executives will share real-world stories, lessons learned, and practical strategies for earning credibility, securing stakeholder buy-in, navigating competing priorities, and building support for transformational initiatives — from CX improvements and operational efficiencies to knowledge management and AI investments. Following the panel and audience Q&A, attendees will participate in facilitated breakout discussions to exchange ideas, tackle common leadership challenges, and explore actionable approaches to increasing influence, driving adoption, and accelerating results. Whether you’re leading a contact center, CX team, digital transformation effort, or AI initiative, you’ll leave with practical insights you can apply immediately to build credibility, gain support, and turn ideas into action.

The event is free to attend and open to all, including non-members, but an RSVP is required for location access.

Key Takeaways:

• How to earn credibility and secure stakeholder buy-in
• A playbook for moving initiatives from concept to execution
• Actionable strategies to increase influence and drive adoption

Why Attend:

Great ideas don’t drive change on their own — the leaders who can align stakeholders and turn vision into results do, and this event gives you the real-world tactics to become one of them.