CCNG July Town Hall with Kirstyn Sansom, Founder of Sansom Consulting Kirstyn comes with over 20 years experience in HR and staffing. Kirstyn's vision is to help companies create the […]
CCNG August Town Hall Led by Bridgepointe Technologies Meet Your Member Facilitators Scott Samborn Scott is an entrepreneur and business leader with a history of managing and growing technology organizations. […]
CCNG September Town Hall: Keeping Customer Interactions Compliant And Avoiding Costly Lawsuits The Telephone Consumer Protection Act (TCPA) was implemented by an act of Congress in the 1990s, principally as […]
CCNG October Town Hall led by Vicki Brackett, Chief Knowledge Officer at Knowledgely Join us for an engaging Town Hall discussion on navigating the evolving customer experience landscape! In an […]
CCNG's November Town Hall Will Be Led by Roger Lee, Senior VP, AI Success and Sustainability at Ruffalo Noel Levitz In 2025, contact centers must adapt to a rapidly evolving […]
CCNG's December Town Hall Open Forum The CCNG Community has had a full year of Town Hall meetings led by excellent presenters. The in depth conversations that these topics promote […]
CCNG June Town Hall Led by Nate Brown of Metric Sherpa Maximizing Value Through Balanced Service Interactions Executives demand faster results, happier customers, and shrinking budgets. It’s a high-stakes juggling […]
Build a Smarter, Leaner Contact Center: Lower Costs While Improving Outcomes Contact centers are under more pressure than ever to cut costs, without cutting corners. Fortunately, cost savings and CX […]
RSVP by emailing jillian@ccng.com Silent Abandonment Is Costing Your Call Center Thousands: How to Stop Losing Agents and Customers Silent abandonment—customers and agents quietly leaving without clear warning—is one […]
RSVP by emailing jillian@ccng.com Unlocking the Missing Last Mile in Your CX and AI Strategy Did you know that up to 70% of CX initiatives fail to realize their full […]
RSVP by emailing jillian@ccng.com Customer Experience in the Omnichannel World: Ensuring Seamless Journeys Across Voice, Chat, Messaging, Social, etc. Customers expect seamless, personalized, and consistent experiences across all channels — […]
RSVP by emailing jillian@ccng.com Leadership Development Is Broken. Is AI the Risk or the Rescue? Forbes says leadership development is broken. In this town hall, we’ll ask: can AI make […]
