Future-Proofing Call Centers: Navigating the AI Revolution in Roles and Responsibilities In this session, we'll explore the innovative force that can turbocharge the heart and soul of your customer interactions – your AI-empowered contact center team. When we embed AI in our operation, it changes and elevates the roles of everyone involved - from the […]
CCNG June Town Hall with Matt Armbruster, CEO of TwentyTwoEleven Ventures Matt Armbruster is an experienced leader in the WFM space, having spent the last 15+ years leading teams, building processes, scaling operations across domestic/international spectrums and creating optimized planning and scheduling processes that drive operational efficiency for global operations. In October 2022, Matt launched […]
CCNG July Town Hall with Kirstyn Sansom, Founder of Sansom Consulting Kirstyn comes with over 20 years experience in HR and staffing. Kirstyn's vision is to help companies create the culture and leadership style that people are looking for. Together we can create highly effective cultures and leaders that attract talent who will stay and […]
CCNG August Town Hall Led by Bridgepointe Technologies Meet Your Member Facilitators Scott Samborn Scott is an entrepreneur and business leader with a history of managing and growing technology organizations. He brings over thirty years’ experience in leveraging technology solutions to drive innovation and productivity in clients and environments of all sizes, and he has […]
