CCNG October Town Hall led by Vicki Brackett, Chief Knowledge Officer at Knowledgely
Join us for an engaging Town Hall discussion on navigating the evolving customer experience landscape! In an industry where change is constant, leaders need adaptable strategies and insights to stay ahead. This session will dive into the current shifts reshaping customer experience, offering expert guidance on how to lead through uncertainty and harness change to drive impactful customer relationships. Don’t miss the opportunity to equip yourself with tools for future-ready leadership!
Meet Your Member Facilitator
Vicki Brackett
Almost 20 years ago, Vicki Brackett started working in a virtual/work-at-home contact center and fell in love with leading organizations in that environment. As a leader, she knows companies 
can create that ‘brick and mortar feeling’ in a 100% virtual environment. Why? Because Vicki has led contact center work-at-home organizations from 50 to over 2,000 employees with off the chart performance in a variety of industries.
Recognized as a subject matter expert on virtual/work at home environments, Vicki has written for and been interviewed by Forbes, Fast Company, Fortune Magazine, CEO Magazine, CIO Magazine, and a host of other publications, news outlets and podcasts on work at home strategies and her creative employee engagement and leadership development strategies.
Today Vicki is the Chief Knowledge Officer at Knowledgely. Utilizing her expertise in contact center operations and knowledge management, she and her team help contact centers, realign their knowledge management strategy to mitigate risk, increase productivity, and reduce costs.
