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CCNG October Town Hall led by Roger Lee, Sr. Vice President, Product – Strategy & Execution and AI Success at Ruffalo Noel Levitz
October’s Town Hall topic will be announced shortly.
Meet Your Member Facilitator
Roger Lee
Roger Lee oversees RNL’s solution portfolio including product management, product marketing, new product engineering, applied AI and data science. He works closely with internal and external stakeholders to deliver a seamless and exceptional experience at every stage of the client journey.
He has over twenty years of extensive expertise spanning finance, operations, service management, and quality assurance. Throughout his career, Roger held numerous top-level roles in contact centers and technology solution firms. He’s recognized as an “other-centered leader,” renowned for nurturing transparent environments and prioritizing attentive engagement with both employees and clients.
During his worldwide journeys, Roger has delivered numerous dynamic presentations and authored articles focusing on customer experience, covering topics such as the significance of CX, VOC, and AI governance maturity models.
Roger holds certifications as a Six Sigma Black Belt, generational trainer, and as a COPC leader. Additionally, he has fulfilled the role of a team leader at the Performance Excellence Network (formerly known as the Minnesota Council for Quality), where he evaluated organizations using the Malcolm Baldrige criteria.
It’s imperative to be responsible, transparent, and ethical when designing, deploying, and using AI solutions. Roger encourages feedback, questions, and discussions regarding the ethical use of AI in academia. Feel free to reach out to him via email at roger.lee@ruffalonl.com.