Future-Proofing Call Centers: Navigating the AI Revolution in Roles and Responsibilities In this session, we'll explore the innovative force that can turbocharge the heart and soul of your customer interactions […]

Transform Your Leadership at our Exclusive Event! Aucera, in partnership with the Contact Center Networking Group (CCNG), is thrilled to invite you to a groundbreaking Regional Networking Event. Spearheaded by […]

First Financial Bank, in partnership with the Contact Center Networking Group (CCNG), is thrilled to invite you to an in-person Regional Networking Event. Spearheaded by Matt Woody, First Financial Bank, […]

CCNG June Town Hall with Matt Armbruster, CEO of TwentyTwoEleven Ventures Matt Armbruster is an experienced leader in the WFM space, having spent the last 15+ years leading teams, building […]

CCNG July Town Hall with Kirstyn Sansom, Founder of Sansom Consulting Kirstyn comes with over 20 years experience in HR and staffing.  Kirstyn's vision is to help companies create the […]

CCNG August Town Hall Led by Bridgepointe Technologies Meet Your Member Facilitators  Scott Samborn Scott is an entrepreneur and business leader with a history of managing and growing technology organizations. […]

This event is produced exclusively for CCNG Magnet Program members and senior leaders from the CCNG membership network. Brian Jeppesen, Director of Contact Center Operations for Fertitta Entertainment / Landry’s […]

Unraveling the AI Mysteries in Contact Centers  Aucera and Paramount, in partnership with the Contact Center Networking Group (CCNG), are proud to host an exclusive gathering of contact center leaders, […]

CCNG September Town Hall: Keeping Customer Interactions Compliant And Avoiding Costly Lawsuits The Telephone Consumer Protection Act (TCPA) was implemented by an act of Congress in the 1990s, principally as […]

RSVP here! CCNG is thrilled to invite you to an in-person Regional Networking Event, hosted by member Cory Minzyk (Home Genius Exteriors). This event will delve into key topics around […]

CCNG October Town Hall led by Vicki Brackett, Chief Knowledge Officer at Knowledgely Join us for an engaging Town Hall discussion on navigating the evolving customer experience landscape! In an […]

CCNG's November Town Hall Will Be Led by Roger Lee, Senior VP, AI Success and Sustainability at Ruffalo Noel Levitz In 2025, contact centers must adapt to a rapidly evolving […]

CCNG's December Town Hall Open Forum The CCNG Community has had a full year of Town Hall meetings led by excellent presenters. The in depth conversations that these topics promote […]