CCNG Q2 Town Hall Led by Amas Tenumah
RSVP by emailing jillian@ccng.com Is Bad Customer Service a Feature, Not a Bug? Most contact center leaders are working hard to fix a system that may be designed to resist […]
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Online Event
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CCNG Q2 Small Group Session Led by John Sorenson
OnlineWhy Traditional Contact Center Models Are Breaking Under AI Pressure Organizations are rapidly adopting AI across the contact center, but many are finding that layering new capabilities onto legacy operating […]
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CCNG Q3 Town Hall Led by Nate Brown
OnlineRSVP by emailing jillian@ccng.com Modernizing Your Voice of Customer Engine So much is changing today in the CX field, but perhaps no discipline as quickly and dramatically as Voice of Customer. Our customers are offering up feedback in such different ways and in such different places than they were even 5 years ago. Sadly, for […]