RSVP by emailing jillian@ccng.com Why Your Team Is Exhausted, and What Contact Center Leaders Control Contact center teams operate under constant pressure. Volume volatility, rigid metrics, inefficient processes, and limited decision authority compound into daily strain that erodes judgment, energy, and trust. Supervisors, managers, and directors sit at the center of this pressure. They translate […]
RSVP by emailing jillian@ccng.com Is Bad Customer Service a Feature, Not a Bug? Most contact center leaders are working hard to fix a system that may be designed to resist fixing. In this interactive town hall, author and CX expert Amas Tenumah will lead a candid conversation with practitioners about the gap between what companies […]
Why Traditional Contact Center Models Are Breaking Under AI Pressure Organizations are rapidly adopting AI across the contact center, but many are finding that layering new capabilities onto legacy operating […]
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